At a Glance
- Tasks: Connect clients with industry experts and ensure exceptional client experiences.
- Company: Join Atheneum, a leading global insights platform with a diverse team.
- Benefits: Enjoy uncapped commission, health insurance, and extra annual leave.
- Other info: Great opportunities for rapid career progression and regular team events.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: Fluency in English and either German or French; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!
Who We Are
Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well-known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. Atheneum is a global team, with 500+ professionals in 10 offices across the US, South America, APAC and EMEA.
As an Associate, you will connect our clients with experts. Your responsibilities include:
- Understanding Client Need: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
- Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
- Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
- Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
- Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
- Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.
We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication. Fluency in English, as well as in German or French is a must.
Requirements
- 0-3 years of relevant work experience; experience in sales, recruitment or other KPI driven roles is a plus.
- General understanding of business concepts.
- Result oriented, self-driven, and highly motivated to succeed & take on challenges.
- Quick learner and critical thinker with key focus to add value to our client.
- Strong communication skills: both written and on the phone.
- Fluency in English, as well as in German or French is a must.
What We Offer
- Uncapped commission.
- ClassPass subsidized by Atheneum.
- Health Shield Cash Plan.
- AXA Health private medical insurance.
- Additional annual leave allowances per year of tenure (up to 5 years).
- Regular team breakfasts, lunches and social events.
Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.
Associate, Client Services (German or French Speaker) employer: Atheneum
Atheneum is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to thrive in a fast-paced, entrepreneurial environment. With a strong focus on professional growth, we offer uncapped commission, health benefits, and additional leave allowances, ensuring our team members feel valued and supported. Join us in our mission to empower clients with insights while enjoying regular team events and a collaborative atmosphere that celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Services (German or French Speaker)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atheneum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atheneum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate, Client Services (German or French Speaker)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atheneum:Your cover letter is your chance to shine! Tell us why you want to work at Atheneum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atheneum!
How to prepare for a job interview at Atheneum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
