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- Tasks: Connect clients with top experts through virtual sessions and manage multiple projects efficiently.
- Company: Atheneum is a leading global expert network helping clients gain insights for future business decisions.
- Benefits: Enjoy comprehensive training, public transport discounts, extra vacation days, and a vibrant workplace culture.
- Why this job: Join a fast-paced environment where your skills can shine and make a real impact on client success.
- Qualifications: Fluency in English and Finnish, strong communication skills, and a commercial mindset are essential.
- Other info: Ideal for driven individuals seeking rapid career growth in a diverse and inclusive setting.
The predicted salary is between 28800 - 48000 £ per year.
We help our clients better understand the business topics of the future. Atheneum is on a mission to build the world's most engaged community of experts to share their insights with our clients. We are in a phase of rapid growth and are looking for enthusiastic individuals to play a vital part in building the future of knowledge.
Leading firms across all industries, with a particular focus on Management Consulting and Life Sciences, trust Atheneum to connect them to the world's top professionals. By organizing expert interviews and surveys, we unlock unique knowledge and provide our clients with insights that impact their business decisions.
About the Role
As an Associate, Client Services at Atheneum, you will play a pivotal role in connecting our clients with top-tier experts for qualitative virtual sessions. This is a sales-oriented role requiring strong commercial acumen—you’ll need to persuade experts, negotiate fees, and meet KPI targets while ensuring an exceptional client experience.
Your responsibilities will include:
- Expert Sourcing and Onboarding: Identify and onboard industry experts for client projects, ensuring availability for rapid booking.
- Managing Multiple Projects: Coordinate multiple projects at once, efficiently matching clients with the right experts.
- Fast-Paced Booking and Scheduling: Quickly secure expert sessions on short notice, maintaining organization and clarity.
- Client Needs Understanding: Develop a deep understanding of client requirements to provide tailored expert recommendations.
- Communication and Outreach: Use cold calls, emails, and persuasive language to engage experts and secure their participation.
- Negotiation & Sales Focus: Convince experts to participate in sessions, negotiate competitive fees, and ensure smooth execution.
- Adaptability and Agility: Think on your feet, adjust to shifting client needs, and prioritize effectively in a fast-paced, high-intensity environment.
- Client Excellence: Maintain high-quality service by managing expectations, delivering accurate recommendations, and ensuring expert sessions run seamlessly.
Profiles We Are Seeking
We are looking for driven, collaborative, and resilient individuals eager to build a corporate career with opportunities for rapid growth. We are open to recruiting candidates with backgrounds in recruiting, finance, business administration, sales, or the commercial space. If you thrive under pressure, excel at problem-solving, and have a strong commercial mindset, this role is for you. Exceptional communication and negotiation skills are essential as you will be balancing client expectations, expert engagement, and KPI targets to drive success.
What We Offer
- Continuous comprehensive training: classroom sessions, workshops & certifications.
- Public transportation discount.
- Partially refunded lunches.
- Additional vacation days as per tenure with the company.
- Urban Sports Club discount.
- Internal SWAP Program with our other global offices.
Here at Atheneum, diversity and inclusion are not just part of our culture but are ingrained in our DNA. We do not discriminate in any way when assessing applications.
Associate, Client Service - Finnish Speaker employer: Atheneum
Contact Detail:
Atheneum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Service - Finnish Speaker
✨Tip Number 1
Familiarise yourself with the latest trends in management consulting and life sciences. Understanding these sectors will help you engage more effectively with both clients and experts, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your negotiation skills! Since this role requires persuading experts and negotiating fees, consider role-playing scenarios with friends or colleagues to build your confidence and refine your approach.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in client services or expert networks. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 4
Demonstrate your adaptability by preparing examples of how you've successfully managed multiple projects or shifted priorities in a fast-paced environment. This will show your potential employer that you can thrive under pressure.
We think you need these skills to ace Associate, Client Service - Finnish Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, sales, or project management. Emphasise any roles where you've demonstrated strong communication and negotiation skills, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in Finnish and English, and provide examples of how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight specific skills that match the job requirements, such as adaptability, problem-solving, and commercial acumen. Use concrete examples from your past experiences to illustrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for grammatical errors and ensure that your language is clear and professional. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Atheneum
✨Showcase Your Language Skills
Since fluency in English and Finnish is a must, be prepared to demonstrate your proficiency in both languages during the interview. Practice common interview questions in both languages to ensure you can switch seamlessly.
✨Highlight Your Commercial Acumen
This role requires strong commercial skills, so be ready to discuss your experience in sales or negotiation. Share specific examples of how you've successfully persuaded clients or experts in the past.
✨Demonstrate Adaptability
Atheneum operates in a fast-paced environment, so it's crucial to show that you can think on your feet. Prepare examples of situations where you've had to quickly adjust to changing circumstances or client needs.
✨Prepare for Client-Focused Scenarios
Understanding client needs is key in this role. Think about how you would approach a situation where a client has specific requirements. Be ready to discuss how you would tailor expert recommendations to meet those needs.
