At a Glance
- Tasks: Lead a vibrant restaurant and bar, ensuring top-notch service and guest satisfaction.
- Company: Join the family-owned Sutton Hotel Collection, steeped in history and charm.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Dynamic work environment with a focus on teamwork and employee well-being.
- Why this job: Be part of a team that values kindness and personal development in a magical London setting.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 34650 - 42350 £ per year.
Right opposite Green Park. Steps from Buckingham Palace. Where your London stays feel like coming home.
Since 1850, this Piccadilly corner has been part club, part residence, now it’s yours.
Where celebrities once edited films, where walls turned from club to residence, and the park is just across the road.
Here, you’ll find comfort, calm, and a touch of London magic.
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.
We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Overview of duties
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
- Conveys the hotel’s image and atmosphere through their exemplary attitude, warm and friendly welcome, availability, and frequent presence in the department.
- Effectively oversee and direct the restaurant in a smooth and operational manner
- Manage all staff members in the agreed standard of food service during shift
- Guide and lead by example in all areas of restaurant conduct
- Liaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of food
- Train and develop employees, ensuring they have the necessary skills to perform their duties
- Promote the safe use of the restaurant, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations
- Respond to any changes in the restaurant as dictated by the needs of the operations and the company
Main Duties
- Enhances guest satisfaction through professional 5-star service
- Handles guest comments and complaints, ensuring follow-up
- To ensure the agreed standards of food service are adhered to at all times
- To manage employees ensuring that the correct standards and methods of service are maintained
- Uses guest feedback to identify training needs for the team, communicates effectively in daily briefings.
- Develops and supports the team spirit and motivation by creating a good working atmosphere
- Stock control, ordering and ensures that all stock counts are carried out monthly
- To ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approved
- To create and implement sales promotions and staff incentives, strictly requiring the authorization of the Head of Department.
You will have a friendly and caring personality, be able to keep calm under pressure, be confident, organised and maintain a hands-on supervisory management approach.
You will demonstrate exceptional attention to detail, a guest first approach and a real passion for great service delivery.
Able to work autonomously or as part of a team, you are motivated, encouraging and inspirational with a passion for supporting, developing and coaching others.
We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people.
Here are some of the benefits you will receive, when you join us
- Free Hotel Breaks- From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes- We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave(26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality- We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development- An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured- A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses- We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.
We enable our people, to make the place.
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Restaurant & Bar General Manager in London employer: Athenaeum Hotel
The Athenaeum is an exceptional employer, offering a unique blend of luxury and warmth in the heart of London. As a family-owned hotel, we prioritise individuality and support for our team members, providing extensive growth opportunities through tailored training programmes and a strong focus on employee wellbeing. With generous benefits including free hotel breaks, wellness initiatives, and a vibrant work culture, we ensure that our staff feel valued and proud to contribute to our guests' memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant & Bar General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Athenaeum Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Athenaeum Hotel
Don't be shy about reaching out to Athenaeum Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant & Bar General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Athenaeum Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Athenaeum Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
