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- Tasks: Join us as an Admin Assistant, ensuring a warm welcome and smooth operations at our care home.
- Company: Avocet Court Care Home is a top-rated facility in Ipswich, known for exceptional care and beautiful surroundings.
- Benefits: Enjoy 28 days holiday, a Blue Light Card, and a friendly work environment with training provided.
- Why this job: Be part of a supportive team, make a difference in people's lives, and enjoy a vibrant workplace culture.
- Qualifications: Previous admin experience is a plus, but we value your customer service skills and positive attitude.
- Other info: Flexible shifts available, working 37.5 hours per week on a rota basis.
As an Admin Assistant at Avocet Court Care Home, you will be responsible for providing high standards of customer service and positive first impressions for all guests visiting the home.
About Avocet Court Care Home:
Situated in a residential nook in Ipswich, our 115-bedroom Avocet Court Care Home is surrounded by beautiful gardens. As one of the top residential care homes, we provide exceptional standards of care. We’re proud to have an award-winning activities team and a newly refurbished café that is the heart of our home. We also have fantastic sustainability credentials, including solar panels and green initiatives to minimise our environmental impact.
About the role:
Reporting to the Home Administration Manager, the Administration Assistant will ensure the reception area provides a friendly, welcoming, and professional image at all times. You will also support the Home Administration Manager with a variety of administrative tasks, such as answering enquiries, responding to emails, and postal duties.
Salary: £12.21 per hour.
Shift Pattern: 37.5 hours per week, worked on a rota basis from Monday to Sunday.
Key Duties & Responsibilities:
- Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls, or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
- Assisting the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave, and processing leavers.
- Supporting the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency.
- Assisting with enquiry handling, preparing and sending out brochures, and responding to and sending emails.
Training, Skills & Experience Required:
- Previous administrative experience is desirable, as is knowledge of Finance and/or HR procedures; however, training will be provided for the successful candidate.
- You will have excellent customer service, communication, and IT skills, ideally Microsoft Office, together with an eye for detail.
- You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner at all times.
- You are organised, numerate, and accurate, with a ‘can-do’ attitude.
What we can offer:
- Fully comprehensive induction.
- 28 days of holiday per year.
- Free Blue Light Card & access to the Blue Light discount platform.
- Refer a friend scheme.
Administration Assistant employer: Athenacarehomes
Contact Detail:
Athenacarehomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of an Administration Assistant at Avocet Court Care Home. Understanding their focus on customer service and administrative support will help you tailor your approach during interviews.
✨Tip Number 2
Highlight any previous experience in a similar role, especially in a care home or customer service environment. Be ready to discuss how your skills can contribute to maintaining the welcoming atmosphere they pride themselves on.
✨Tip Number 3
Research Avocet Court Care Home's values and sustainability initiatives. Showing that you align with their mission and are passionate about their green efforts can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your IT skills, particularly with Microsoft Office. You might be asked to perform a practical task or answer questions about your proficiency, so brush up on those skills before the interview.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and customer service skills. Use keywords from the job description, such as 'organised', 'accurate', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the care home environment. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your IT skills, particularly with Microsoft Office, and your ability to handle sensitive data. Provide examples of how you've successfully managed similar tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administration Assistant.
How to prepare for a job interview at Athenacarehomes
✨Showcase Your Customer Service Skills
As an Admin Assistant, you'll be the first point of contact for guests. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to create a welcoming atmosphere.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Bring examples of how you've managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised and efficient.
✨Familiarise Yourself with the Company
Research Avocet Court Care Home and its values. Understanding their commitment to exceptional care and sustainability will help you align your answers with their mission during the interview.
✨Prepare for Administrative Scenarios
Expect questions related to administrative tasks, such as handling enquiries or managing sensitive data. Think of specific examples from your past experience that demonstrate your attention to detail and ability to maintain confidentiality.
