At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order management.
- Company: Join a leading company in premium work surfaces with a focus on craftsmanship and service.
- Benefits: Enjoy a competitive salary, private health care, and increased annual leave over time.
- Other info: Dynamic role with opportunities for training and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and solving problems.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
At Athena Worksurfaces, we are specialists in the design, manufacture, and supply of premium-quality work surfaces.
Built on craftsmanship, innovation, and exceptional customer service, we're proud to deliver outstanding products and experiences to customers across the UK.
As our business continues to grow, we're looking for a Customer Service & After Care Co-ordinator to join our dedicated team.
This is an exciting opportunity for someone who enjoys solving problems, building customer relationships, and making a real difference to the customer journey.
The Role
As our Customer Service & After Care Co-ordinator, you'll be the key link between our customers and the business, ensuring every enquiry, order, and post-installation issue is handled professionally and efficiently.
From managing customer orders to coordinating remedial works and restoring customer confidence when things don't go to plan, you'll play a vital role in delivering an outstanding customer experience from start to finish.
Working closely with our Sales, Production, Logistics, Installation, and Operations teams, you'll ensure every customer receives the high standard of service Athena Worksurfaces is known for.
Key Responsibilities
- Customer Service
- Be the first point of contact for customer enquiries via phone and email.
- Manage customer orders and provide updates throughout the process.
- Resolve delivery, installation, and order-related queries promptly.
- Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service.
- Maintain accurate customer records and documentation.
- Support the wider customer service team with general administration.
- After Care & Customer Recovery
- Take ownership of all post-installation enquiries and remedial cases from start to finish.
- Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site.
- Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates.
- Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case.
- Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays.
- Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement.
- Monitor remedial costs and highlight avoidable failures to support improvements across the business.
What We're Looking For
We're looking for someone who genuinely enjoys helping customers and thrives in a fast-paced environment where organisation, communication, and attention to detail are essential.
You’ll ideally have
- Previous experience in a customer service, aftercare, service coordination, or administrative role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach to problem-solving.
- High attention to detail and excellent record-keeping skills.
- Confidence using Microsoft Office and business management systems.
- The ability to remain calm and professional when managing customer concerns.
- Experience within manufacturing, construction, kitchens, interiors, or a trade-related environment would be advantageous but is not essential.
At Athena, we believe exceptional customer service doesn't end at installation, it continues until every customer is completely satisfied.
In return, we offer
- A supportive and friendly team environment.
- Opportunities for training and professional development.
- The chance to make a real impact within a growing and respected business.
- A varied role where no two days are the same.
- Competitive salary and benefits package.
- Private Health Care
- Increased Annual Leave after length of service
Ready to Join Us?
If you're passionate about delivering exceptional customer experiences, enjoy coordinating solutions, and take pride in seeing a job through to a successful conclusion, we'd love to hear from you.
Apply today and become part of the Athena Worksurfaces team.
#J-18808-Ljbffr
Customer Service & After Care Co-ordinator in Worcester employer: Athena Surfaces
At Athena Worksurfaces, we pride ourselves on fostering a supportive and friendly team environment where exceptional customer service is at the heart of what we do. As a Customer Service & After Care Co-ordinator, you'll have the opportunity to make a real impact within a growing business, with access to training and professional development that encourages your growth. Located in the UK, our dynamic workplace ensures that no two days are the same, offering a varied role that rewards your dedication with a competitive salary and benefits package, including private health care and increased annual leave with service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & After Care Co-ordinator in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Athena Surfaces. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Athena Surfaces before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & After Care Co-ordinator in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Athena Surfaces:Your cover letter is your chance to shine! Tell us why you want to work at Athena Surfaces specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Athena Surfaces!
How to prepare for a job interview at Athena Surfaces
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
