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- Tasks: Lead daily operations, manage teams, and ensure exceptional guest experiences.
- Company: Dynamic hotel venue in Bromley with a focus on events and hospitality.
- Benefits: Competitive salary, staff discounts, on-site gym, and career progression opportunities.
- Why this job: Shape the future of hospitality while working in a vibrant, evolving environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Join a supportive team and enjoy a diverse events programme.
The predicted salary is between 39000 - 45000 £ per year.
This Hotel Operations Manager is a senior operationally focused role with responsibility for the smooth day-to-day running of our site and Food & Beverage Operations. The Hotel Operations Manager will be highly visible on site, leading from the front, setting F&B standards, and ensuring an excellent experience for members, guests, and banqueting guests.
The Hotel Operations Manager will play a key role in driving service quality, team performance, operational efficiency, and commercial results across a busy events focused business with multiple bars and banqueting facilities including grounds for large outdoor events.
Key Responsibilities- Oversee daily hospitality, bar, and event operations, ensuring high standards
- Lead, recruit, train, schedule, and manage bar and event teams
- Act as a site key holder, responsible for opening and closing procedures
- Plan, coordinate, and deliver events
- Manage stock control, ordering, deliveries, suppliers, and inventory systems
- Oversee cash handling, tills, EPOS systems, and operational reporting
- Monitor sales performance, labour costs, margins, and operational budgets
- Drive profitability through effective cost control and efficient resource planning
- Handle member and guest queries professionally and effectively
- Proven experience in hospitality F&B operations, bar management, events management, banqueting or a similar senior operational role
- Strong people leadership skills with the ability to motivate and manage teams
- Commercially aware with experience managing costs, margins, and operational performance
- Highly organised, resilient, and comfortable managing multiple priorities
- Hands-on, proactive, and solutions-focused
- Flexible to work evenings, weekends, and live events as required
The successful Hotel Operations Manager will be proactive, confident with excellent communication skills and have a natural ability to build a rapport with our members / guests as well as with team members. Furthermore, they will have a record of working to a high standard and be extremely well organised.
Rewards- A senior, visible role within a respected and evolving venue
- The opportunity to shape operations, standards, and team culture
- Exposure to a diverse events programme and a growing hospitality offer
- Supportive senior leadership and scope for future progression
- Staff discount
- On-site gym
- Enhanced sick leave after probationary period
- On-site parking
- Company pension
Hotel Operations Manager in West Wickham employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in West Wickham
✨Tip Number 1
Get to know the venue! Before your interview, visit the hotel and check out the atmosphere, the food and beverage options, and the event spaces. This will help you speak confidently about how you can enhance their operations.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Bromley. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or improved service quality in past roles. We want to see that you can lead from the front!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and the exciting opportunities we offer.
We think you need these skills to ace Hotel Operations Manager in West Wickham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your experience in hospitality, F&B operations, and events management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you can drive service quality and team performance. Let us know why you're the perfect fit for our venue!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it's improving operational efficiency or boosting profitability, we love to see concrete examples of your success in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Athena Resourcing Solutions
✨Know Your Operations Inside Out
Before the interview, make sure you’re familiar with the hotel’s operations, especially in F&B and events management. Research their current offerings and think about how you can enhance their service quality and operational efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in recruiting, training, and managing staff, as well as how you’ve motivated them to achieve high standards in a busy environment.
✨Be Ready to Discuss Financial Acumen
Since the role involves managing costs and budgets, be prepared to discuss your experience with financial management. Bring specific examples of how you’ve driven profitability through effective cost control and resource planning.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you’ve had to handle guest queries or operational challenges. Be ready to share how you approached these situations and what solutions you implemented to ensure a smooth operation.