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- Tasks: Provide top-notch customer support to Spanish-speaking clients and resolve their queries.
- Company: Join a leading international company expanding rapidly in the Spanish market.
- Benefits: Enjoy remote work with one office day monthly, plus an industry-leading benefits package.
- Why this job: Be part of a supportive team culture while making a real impact in customer care.
- Qualifications: Fluent in English and Spanish, with strong communication and problem-solving skills.
- Other info: This role is perfect for passionate individuals eager to grow in a dynamic environment.
Job Title: Fluent Spanish Speaking Customer Service Administrators Remote: The role will be remote based with 1 day per month in the office for training This leading international company are looking for Spanish speaking Customer Service Administrators to be based at their head office in St Neots Cambridge England. Fluent Spanish speakers are required to deliver the highest levels of service excellence and positively contribute to achieving the highest quality customer care. Serving the Spanish market the Spanish speaking Customer Service Administrators will provide expert customer support by building and development customer relationships with internal Spanish customers as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests. Successful Spanish speaking Customer Service Administrators will need to be able to demonstrate: * Passionate about delivering excellent customer service * Must be fluent in both oral and written English and Spanish * Excellent communication skills with both internal & external customers * Able to build good relationships at all levels with a positive and flexible approach * Able to solve problems, have initiative, and open to continuous improvement and learning The working environment is excellent with a truly supportive and team approach. Excellent working environment with break out areas and an industry leading benefits package. The company are rapidly expanding in Europe and enjoying significant growth in the Spanish market. Highly recommended to any Spanish speakers as an excellent position with an employer of choice. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful
Spanish Customer Services employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Services
✨Tip Number 1
Make sure to showcase your passion for customer service during any interactions. Whether it's in a phone call or a video interview, let your enthusiasm shine through, as this role requires a genuine commitment to delivering excellent service.
✨Tip Number 2
Highlight your bilingual skills effectively. Since fluency in both Spanish and English is crucial, be prepared to demonstrate your language proficiency in real-time scenarios, such as role-playing customer interactions.
✨Tip Number 3
Familiarize yourself with common customer service tools and platforms. Being knowledgeable about the technology used in customer support can give you an edge, showing that you're ready to hit the ground running.
✨Tip Number 4
Research the company’s values and culture. Understanding their approach to customer service and how they support their employees will help you align your answers and show that you’re a great fit for their team.
We think you need these skills to ace Spanish Customer Services
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Spanish and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail your previous experience in customer service roles. Use metrics or specific achievements to demonstrate your ability to deliver excellent service and resolve customer issues effectively.
Demonstrate Problem-Solving Abilities: Provide examples of situations where you successfully solved problems or improved processes. This will show your initiative and commitment to continuous improvement, which is highly valued in this role.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your passion for customer service and your ability to build relationships, as these are key attributes for the position.
How to prepare for a job interview at Athena Resourcing Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to service excellence.
✨Demonstrate Language Proficiency
Since fluency in both Spanish and English is crucial, be prepared to switch between the two languages during the interview. Practice discussing your experiences and skills in both languages to showcase your proficiency.
✨Highlight Problem-Solving Skills
Prepare to discuss situations where you successfully resolved complex customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving abilities.
✨Emphasize Relationship Building
Talk about your ability to build strong relationships with customers and colleagues. Provide examples of how you've fostered positive interactions in previous roles, as this aligns with the company's focus on developing customer relationships.
