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- Tasks: Lead daily operations and ensure top-notch service in a vibrant hotel environment.
- Company: Dynamic hotel venue in Bromley with a focus on events and hospitality.
- Benefits: Competitive salary, staff discounts, gym access, and career progression opportunities.
- Other info: Join a supportive team with a diverse events programme and growth potential.
- Why this job: Shape the guest experience and lead a passionate team in a thriving hospitality setting.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 39000 - 45000 £ per year.
This Hotel Operations Manager is a senior operationally focused role with responsibility for the smooth day-to-day running of our site and Food & Beverage Operations. The Hotel Operations Manager will be highly visible on site, leading from the front, setting F&B standards, and ensuring an excellent experience for members, guests, and banqueting guests. The Hotel Operations Manager will play a key role in driving service quality, team performance, operational efficiency, and commercial results across a busy events focused business with multiple bars and banqueting facilities including grounds for large outdoor events.
Key Responsibilities
- Oversee daily hospitality, bar, and event operations, ensuring high standards
- Lead, recruit, train, schedule, and manage bar and event teams
- Act as a site key holder, responsible for opening and closing procedures
- Plan, coordinate, and deliver events
- Manage stock control, ordering, deliveries, suppliers, and inventory systems
- Oversee cash handling, tills, EPOS systems, and operational reporting
- Monitor sales performance, labour costs, margins, and operational budgets
- Drive profitability through effective cost control and efficient resource planning
- Handle member and guest queries professionally and effectively
Qualities
- Proven experience in hospitality F&B operations, bar management, events management, banqueting or a similar senior operational role
- Strong people leadership skills with the ability to motivate and manage teams
- Commercially aware with experience managing costs, margins, and operational performance
- Highly organised, resilient, and comfortable managing multiple priorities
- Hands-on, proactive, and solutions-focused
- Flexible to work evenings, weekends, and live events as required
Rewards
- A senior, visible role within a respected and evolving venue
- The opportunity to shape operations, standards, and team culture
- Exposure to a diverse events programme and a growing hospitality offer
- Supportive senior leadership and scope for future progression
- Staff discount
- On-site gym
- Enhanced sick leave after probationary period
- On-site parking
- Company pension
We are an equal opportunities employer, we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations, and people with disabilities.
Hotel Operations Manager in London employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in London
✨Tip Number 1
Get to know the venue! Before your interview, visit the hotel and check out the atmosphere, the food and beverage options, and the event spaces. This will help you speak confidently about how you can enhance their operations.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Bromley. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or improved service quality in past roles. We want to see that you can lead from the front!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and the exciting events we host.
We think you need these skills to ace Hotel Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and managing teams effectively.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Hotel Operations Manager role. Highlight relevant experience in F&B operations, events management, and team leadership to show us you’re the perfect fit for our venue.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Athena Resourcing Solutions
✨Know Your Operations Inside Out
Make sure you’re well-versed in the day-to-day operations of a hotel, especially in F&B. Brush up on your knowledge of stock control, cash handling, and event management. This will show that you’re not just familiar with the role but genuinely passionate about delivering high standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved team performance. Being able to demonstrate your people leadership skills will be crucial, as this role is all about managing and inspiring others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing a busy event. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your hands-on, proactive approach.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to hospitality, such as sales performance, labour costs, and operational budgets. Be prepared to discuss how you’ve managed these metrics in previous roles, as this will demonstrate your commercial awareness and ability to drive profitability.