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- Tasks: Join our team as a German Customer Care Administrator, providing top-notch service and resolving queries.
- Company: Be part of a unique company with a friendly and supportive culture.
- Benefits: Enjoy remote work, gym discounts, health plans, and a contributory pension scheme.
- Why this job: This role offers personal growth, relationship building, and a chance to make a real impact.
- Qualifications: Fluency in English and German, excellent communication skills, and a passion for customer service.
- Other info: Work from home with just one office day per month; training accommodation provided.
The predicted salary is between 21000 - 30000 £ per year.
German Speaking Customer Care Administrator
Home working with one day per month at the office
We’re looking for people to join the German Customer Care team that want to work for a unique company with lovely, kind and generous people. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. The German Customer Care Administrator is the first contact point and the role is to truly represent the values and principles of customer service.
German Customer Care Administrator Key Responsibilities:
• Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.
• Process customer orders via various Non-Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
• Receive and make outgoing phone calls to German customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of German Customer Care and the wider business and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio.
Key Attributes
Passionate about delivering excellent customer service.
• Must be fluent in both oral and written English and German.
• Ability to learn the sales process and ordering systems.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient and adaptable to change
What we offer you:
· Rewarding salary packages Contributory pension scheme of up to 6%
· Opportunity to buy & sell holiday
· Gym membership discounts
· Contributory hospital and health cash plan
· Discounts at leading brands and retailers
· Relocation support package for anyone located 50 miles or more from the office.
· Cycle2Work scheme
· Eye care vouchers
· Free own label nutritional and personal care products at work
· Life assurance
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots office. You will also need to attend the office for induction training for the first week accommodation will be provided for this training.
Sample Shift Pattern:: 5-week rotation (standard): £26,500 per year
o Week 1: Monday to Friday. 07:00 – 15:15
o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
o Week 3: Monday to Friday. 11:00 – 19:15
o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
o Week 5: Monday to Friday. 11:45 – 20:00
#J-18808-Ljbffr
Customer Services in Cambridge) employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services in Cambridge)
✨Tip Number 1
Familiarise yourself with the company's values and customer service principles. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for the team.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can help you feel more confident when discussing your ability to communicate effectively with customers.
✨Tip Number 3
Research common customer care challenges and solutions within the industry. Being able to discuss these during your conversations will showcase your proactive approach and problem-solving skills, which are key attributes for this role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Services in Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you've used German and English. Emphasise any relevant skills such as problem-solving, communication, and relationship-building.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and why you want to work with this company. Mention your fluency in German and English, and provide examples of how you've successfully resolved customer queries in the past.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to handle complex customer queries and your familiarity with ticket management software or similar systems.
Highlight Adaptability and Learning: Since the role requires a positive and flexible approach, include examples of how you've adapted to changes in previous jobs or learned new processes quickly. This will show your potential employer that you're ready for the dynamic nature of the role.
How to prepare for a job interview at Athena Resourcing Solutions
✨Showcase Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages to showcase your proficiency.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to discuss specific examples where you successfully resolved customer queries or built strong relationships with clients, as this is crucial for the position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of examples where you faced challenges in a customer service setting and how you overcame them. This will show your initiative and adaptability, which are key attributes for this role.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. During the interview, express how your personal values align with theirs, especially regarding customer service. This will help you stand out as a candidate who truly represents their principles.
