Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, resolve customer queries, and ensure top-notch service.
- Company: Join a successful international company making waves in customer care.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a vibrant culture that values customer relationships and teamwork.
- Qualifications: Fluent in German and English with previous leadership experience required.
- Other info: Flexible shifts and opportunities for personal development await you!
The predicted salary is between 30000 - 42000 £ per year.
Job Title: German Customer Service Team Leader
Location: Hybrid – Office location St Neots, Cambridgeshire.
Successful International company are looking forGermanspeaking Customer Service Team Leader. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to achieving the highest quality customer care. Serving the German market, the German Customer Service Team Leader will manage a German Team providing expert customer support by building and development of customer relationships with German customers as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.
The Customer Service Team Leader is required to:
- Motivate and support the team, coaching and Develop a High Performing Team
- Lead a Team of Customer Care Administrators
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries.
- Collaborate with colleagues to help be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador to customers and colleagues.
The Customer Service Team Leader Candidate Profile:
- Previous Team Leader/Supervisor experience
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership / Ability to prioritise a varied workload.
- Ability to work in a team, ask for help and trust colleagues.
- Take ownership and drive Team Engagement
- Interpret department, team and individual metrics for continuous improvement.
Hours and Days:
2-week rotational shift:
Week 1: Monday to Friday, 09:45 to 18:00
Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00
Location:
Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
Hybrid, Homeworking,
Customer Service Team Leader in St. Neots employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in St. Neots
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and demonstrate that you're a good fit for our culture.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Being able to communicate effectively in both German and English will be crucial, so practice common phrases and scenarios you might encounter.
✨Tip Number 3
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved complex customer queries, as these will be key talking points during your interview.
✨Tip Number 4
Research common customer service challenges in the German market. Being knowledgeable about the specific needs and expectations of German customers will show that you’re proactive and ready to tackle the role head-on.
We think you need these skills to ace Customer Service Team Leader in St. Neots
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Team Leader or Supervisor, especially in customer service. Emphasise your fluency in German and English, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Customer Service Team Leader role. Mention your passion for delivering excellent customer service and how your coaching skills can help develop a high-performing team.
Showcase Relevant Experience: In your application, provide examples of how you've resolved complex customer queries in the past. Highlight any experience you have with IT systems used in customer service, as well as your ability to interpret metrics for continuous improvement.
Demonstrate Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your positive and engaging communication style. Use clear and concise language, and consider including a brief example of how you've successfully communicated with customers or team members in the past.
How to prepare for a job interview at Athena Resourcing Solutions
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in German, so practice speaking clearly and confidently.
✨Highlight Leadership Experience
Discuss your previous experience as a Team Leader or Supervisor. Share specific examples of how you've motivated and developed a high-performing team, resolved complex customer queries, and conducted performance reviews. This will show that you have the necessary skills to lead effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service approach. Think of examples where you've successfully handled difficult situations or improved team performance, and be ready to explain your thought process.
✨Demonstrate Your Passion for Customer Service
Convey your enthusiasm for delivering excellent customer service. Share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond to help customers in the past. This will resonate well with the interviewers looking for a passionate candidate.
