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- Tasks: Engage with customers, resolve queries, and process orders in German.
- Company: Join a unique company known for its kind and generous culture.
- Benefits: Enjoy remote work, gym discounts, health plans, and more perks.
- Why this job: Be part of a supportive team that values customer service and personal growth.
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
- Other info: Work from home with just one office day per month; training provided.
The predicted salary is between 21000 - 26000 £ per year.
Fluent German Speaker?
Enjoy Working From Home ?
Enjoy working with customers ?
Then this opportunity Customer Care Advisor role is for you!!!!
This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.
German Customer Care Advisor Key Responsibilities:
Answer customer queries and process incoming customer requests via phone and email
Receive and make outgoing phone calls to German customers
Proactively develop relationships where possible, building opportunities with both new and existing customers
Ensure a proactive, flexible and positive approach at all times when handling customer requests.
Key Attributes of the Customer Care Advisor
Must be fluent in both oral and written English and German.
Excellent communication skills with both internal & external customers.
Able to build good relationships at all levels with a positive and flexible approach.
Able to work a rotating 5 week shift pattern
Key Benefits for the Customer Care Advisor
Rewarding salary packages Contributory pension scheme of up to 6%
Free nutritional and personal care products at work
Opportunity to flex holiday
Gym membership discounts – Contributory hospital and health cash plan
Discounts at leading brands and retailers – Eye care vouchers
Relocation support package for anyone located 50 miles or more from the office.
Cycle2Work scheme
Life assurance
This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.
Customer Service Advisor in St. Neots employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in St. Neots
✨Tip Number 1
Familiarise yourself with the German market and its customer service expectations. Understanding cultural nuances can help you connect better with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your initiative and adaptability.
✨Tip Number 4
Research StudySmarter's values and principles. Aligning your personal values with those of the company can help you convey your genuine interest in the role and demonstrate that you're a good fit for the team.
We think you need these skills to ace Customer Service Advisor in St. Neots
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a German-speaking environment. Emphasise any relevant skills such as problem-solving, communication, and relationship-building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in both English and German. Mention specific examples of how you've successfully resolved customer queries in the past.
Showcase Your Skills: In your application, clearly outline your ability to learn new systems and processes quickly. Highlight any experience you have with non-voice customer service channels, as this is crucial for the role.
Research the Company Culture: Familiarise yourself with the company's values and principles. In your application, reflect how your personal values align with theirs, especially regarding customer care and teamwork.
How to prepare for a job interview at Athena Resourcing Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Language Skills
Since the role requires fluency in both English and German, be prepared to showcase your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages to assess your proficiency.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you successfully resolved customer issues. Focus on your approach to problem-solving and how you maintained a positive attitude while doing so, as this aligns with the company's values.
✨Research the Company Culture
Familiarise yourself with the company's values and culture before the interview. Be ready to explain how your personal values align with theirs, especially regarding kindness and generosity, which are highlighted in the job description.
