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- Tasks: Lead a dynamic team to deliver top-notch customer service for German clients.
- Company: Join a successful international company making waves in customer care.
- Benefits: Enjoy hybrid work options and opportunities for personal development.
- Why this job: Be part of a supportive culture that values teamwork and excellence.
- Qualifications: Fluent in German and English with prior leadership experience required.
- Other info: Flexible shifts ensure a balanced work-life schedule.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: German Customer Service Team Leader
Location: Hybrid – Office location St Neots, Cambridgeshire.
Successful International company are looking forGermanspeaking Customer Service Team Leader. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to achieving the highest quality customer care. Serving the German market, the German Customer Service Team Leader will manage a German Team providing expert customer support by building and development of customer relationships with German customers as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.
The Customer Service Team Leader is required to:
- Motivate and support the team, coaching and Develop a High Performing Team
- Lead a Team of Customer Care Administrators
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries.
- Develop product and process knowledge to continue providing excellent customer service.
The Customer Service Team Leader Candidate Profile:
- Previous Team Leader/Supervisor experience
- Fluent in spoken and written German and English.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership / Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement
Customer Service Team Leader Hours and Days: 2-week rotational shift: Week 1: Monday to Friday, 09:45 to 18:00 Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00
Customer Care Team Leader in St. Neots employer: Athena Resourcing Solutions
Contact Detail:
Athena Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader in St. Neots
✨Tip Number 1
Familiarise yourself with the German market and customer expectations. Understanding cultural nuances and preferences can help you stand out as a candidate who is not only fluent in the language but also in tune with the customers' needs.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've motivated and developed teams in the past. Be ready to discuss your coaching style and how it has led to improved team performance.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've successfully resolved complex customer queries. This will show your ability to handle challenging situations effectively, which is crucial for this role.
✨Tip Number 4
Research StudySmarter's values and mission. Being able to align your personal values with ours during discussions can make a strong impression and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Care Team Leader in St. Neots
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise your fluency in German and English, as well as any previous roles that involved coaching or managing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated teams in the past and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as effective communication, coaching abilities, and change leadership. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Service Team Leader.
How to prepare for a job interview at Athena Resourcing Solutions
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in German, so practice speaking clearly and confidently.
✨Highlight Leadership Experience
Discuss your previous experience as a Team Leader or Supervisor. Share specific examples of how you've motivated and developed a team, handled performance reviews, and managed customer service challenges. This will show that you have the necessary skills to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Prepare scenarios where you successfully resolved complex customer queries or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Coaching Skills
As a Customer Care Team Leader, coaching is key. Be ready to discuss your coaching style and how you provide feedback to team members. Share examples of how you've helped individuals grow and improve their performance, which aligns with the company's focus on developing a high-performing team.
