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- Tasks: Be the go-to IT support for our team, resolving tech issues and managing devices.
- Company: Join a family-owned care home business dedicated to compassion and quality.
- Benefits: Enjoy a competitive salary, 33 days holiday, and a free Blue Light Card.
- Why this job: Make a real difference in a supportive environment while developing your IT skills.
- Qualifications: Experience in IT support and project management is essential; driving license required.
- Other info: Dynamic role with opportunities for growth in a caring community.
The predicted salary is between 28000 - 42000 £ per year.
As the IT Support Manager at Athena Care Homes, you will be the initial in-house line of contact for IT support enquiries, working to resolve or escalate their technical issues in a prompt and professional manner.
Athena Care Homes is an award-winning, family-owned business operating seven residential nursing homes in East Anglia where care and compassion runs through to our very core. There is a shared vision across all of our specialist care homes: we strive to provide happy, safe and comfortable care to every resident. At Athena, we celebrate everyone as an individual.
About the role: The IT Support Manager will provide on-site, remote & telephone support, training and guidance for all users of the Athena Care Home network, systems, end user devices and software applications. They will be in charge of all future projects to develop our in-house IT systems, policies and processes. The post holder will need a full UK driving license and access to their own vehicle. We are unable to provide certificates of sponsorship for this role.
Salary: £35,000 per annum, plus mileage when travelling to any of our care homes.
Shift Pattern: Monday to Friday, 9am to 5pm.
Location: Central Office, Russel House, Basildon, Essex, SS15 6TF – plus travel to all care homes in accordance with your role.
Key Duties & Responsibilities:
- Be first line of enquiry for team members regarding basic PC user support and IT desk liaison.
- Management of all issued devices, such as mobile phones, laptops, tablets and point of care devices.
- Maintenance of inventory and replacements of issued devices, plus decommissioning and disposals of outdated equipment.
- Collaborating with our external IT provider regarding cyber security queries and wider projects.
Training, Skills & Experience Required:
- Experience working within a similar IT support role is essential.
- Exposure to a healthcare environment, ideally Care Homes, is highly advantageous.
- Project management experience is essential.
- Expert knowledge of Microsoft Office packages, and Windows based operating systems.
- Full UK driving license and access to a vehicle.
What we can offer:
- Fully comprehensive induction.
- Competitive salary.
- 33 days of holiday per year.
- Free Blue Light Card & access to the Blue Light discount platform.
- Refer a friend scheme.
Athena Care Homes are a family run business with seven homes across East Anglia. Our aim is to be the provider of choice for our residents and the employer of choice for our team members. Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.
IT Support Manager in Essex employer: Athena Care Homes
Contact Detail:
Athena Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager in Essex
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching Athena Care Homes thoroughly. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common IT support scenarios and questions. Being able to demonstrate your problem-solving skills on the spot can really set you apart from other candidates. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Athena Care Homes family.
We think you need these skills to ace IT Support Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Manager role. Highlight your relevant experience, especially in IT support and project management, and don’t forget to mention any exposure to healthcare environments. We want to see how you can bring your skills to our family at Athena Care Homes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Athena. Share specific examples of how you've tackled similar challenges in the past, and let us know why you’d be a great fit for our team.
Showcase Your Technical Skills: Since this role requires expert knowledge of Microsoft Office and Windows operating systems, make sure to highlight these skills prominently. If you have any certifications or additional training, include those too! We love seeing candidates who are proactive about their professional development.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly, and we’ll be able to review it quickly. Plus, you’ll get to explore more about what makes Athena Care Homes a fantastic place to work!
How to prepare for a job interview at Athena Care Homes
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office packages and Windows operating systems. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your expertise and problem-solving skills.
✨Understand the Care Home Environment
Familiarise yourself with the unique challenges faced by care homes. Research Athena Care Homes and their values, so you can demonstrate how your experience aligns with their mission of providing compassionate care. This will help you connect with the interviewers on a deeper level.
✨Showcase Your Project Management Skills
Since project management experience is essential for this role, prepare to discuss any relevant projects you've managed. Highlight your ability to lead initiatives that improve IT systems or processes, and be ready to explain how you handle challenges during these projects.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the company culture. This shows your genuine interest in the position and helps you assess if Athena Care Homes is the right fit for you.
