At a Glance
- Tasks: Be the friendly face of Amberley Hall, handling enquiries and supporting admin tasks.
- Company: Join a caring team at Amberley Hall Care Home in King's Lynn.
- Benefits: Earn £12.71 per hour, enjoy 28 days holiday, and access exclusive discounts.
- Other info: Flexible 15-hour shifts with a comprehensive induction and career growth opportunities.
- Why this job: Make a difference by welcoming visitors and supporting residents in a warm environment.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Receptionist at Amberley Hall Care Home, you will be the first point of contact for all enquiries, face to face or via the telephone to the Home.
About The Role
Reporting to the Home Admin Manager, the Receptionist will ensure that the overall presentation of the reception provides a friendly, welcoming and professional image of the home so that all visitors to the home feel welcomed.
Salary
£12.71 per hour.
Shift Pattern
15 hours per week, worked on a rota basis from Monday to Sunday.
Home Location
Baldock Drive, King's Lynn, England, PE30 3DQ.
Key Duties & Responsibilities
- Answering incoming telephone calls and ensuring that all enquiries are dealt with in a timely and professional manner.
- Assisting with a variety of administrative tasks including, responding to emails, copying, faxing and taking notes.
- Ensure that residents receive their post and prepare all outgoing post on a daily basis.
- Any additional duties as assigned by the Home Admin Manager.
Training, Skills & Experience Required
- Experience working within a receptionist position is essential.
- Working within a care home environment is highly advantageous.
- Excellent written, non-verbal and verbal communication skills.
- Good working knowledge of and competence in Microsoft Office applications and Windows based operating environments – Word, Outlook, Excel, PowerPoint, Explorer.
What We Can Offer
- Fully comprehensive induction.
- Competitive salary, plus enhancements on bank holidays.
- 28 days of holiday per year.
- Free Blue Light Card & access to the Blue Light discount platform.
- Refer a friend scheme.
Receptionist employer: Athena Care Homes (UK) Ltd
Amberley Hall Care Home is an exceptional employer that prioritises a supportive and welcoming work environment for its staff. With a competitive salary, comprehensive induction training, and opportunities for professional growth, employees are encouraged to thrive in their roles while making a meaningful impact on the lives of residents. Located in King's Lynn, the home offers a friendly atmosphere where teamwork and community spirit are at the forefront, ensuring that every team member feels valued and appreciated.
Contact Details:
Athena Care Homes (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Athena Care Homes (UK) Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Athena Care Homes (UK) Ltd and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Athena Care Homes (UK) Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Athena Care Homes (UK) Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Athena Care Homes (UK) Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Athena Care Homes (UK) Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Athena Care Homes (UK) Ltd will surely appreciate.
