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- Tasks: Lead a team to resolve IT issues and support cutting-edge technology.
- Company: Join the European Space Agency's innovative IT Department in Harwell.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team supporting space exploration with your tech skills.
- Qualifications: 8+ years in IT, strong Microsoft Office365 skills, and team leadership experience.
- Other info: Diversity and inclusion are at our core; all eligible candidates are welcome.
The predicted salary is between 42000 - 60000 £ per year.
Overview
We are looking for a Lead IT Technician on behalf of the European Space Agency (ESA) for their location in Harwell, United Kingdom, to join their IT Department. The selected candidate should show integrity and professionalism. Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).
Responsibilities
- 1st and 2nd level call resolution (on location and/or remotely) in the following areas:
- Windows OS based client devices (Windows 7, Windows 10)
- Mac OS based client devices
- Mobile phones and smartphones
- Office 365
- Network and local printing facilities
- Specific corporate applications
- 1st line networking (LAN, WiFi)
- Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.)
- Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers
- Maintain, update and integrate Knowledge Base DB, procedures and working instructions
- Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications
- Manage the local IT Team
Qualifications
- Vocational training in Information Technology or similar subject
- A Bachelor’s Degree in Information Technology or a similar subject is a strong asset
- At least 8 years of relevant work experience
- Highly proficient with Microsoft Office365
- Proactive and customer-focused mind-set
- Work experience in an international environment is considered an advantage
- Willingness to occasionally work outside regular office hours
- Experience leading a team
- Candidates must be eligible to work in the UK
- Fluency in English, both spoken and written
ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.
Application
Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.
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Lead IT Technician employer: ATG Europe
Contact Detail:
ATG Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Technician
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT. You never know who might be looking for a Lead IT Technician or who can connect you with someone who is.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that highlight your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by researching the European Space Agency and their IT needs. Tailor your responses to show how your experience aligns with their requirements, especially in areas like Windows OS and Office 365.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates who fit the bill for roles like Lead IT Technician.
We think you need these skills to ace Lead IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead IT Technician role. Highlight your relevant experience, especially in areas like Windows and Mac OS support, as well as any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position at ESA. Be sure to mention your proactive approach and customer-focused mindset, as these are key traits we value.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills, especially with Microsoft Office 365 and networking. We love seeing candidates who can demonstrate their expertise in these areas, so be specific about your experiences!
Apply Through Our Website: Remember to submit your application through our website using the apply button below. This ensures your application gets to us directly and is considered properly. We can't wait to see what you've got!
How to prepare for a job interview at ATG Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Mac OS, and Office 365. Be ready to discuss specific corporate applications like SAP and Adobe, as well as your experience with networking and troubleshooting. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Showcase Your Leadership Skills
As a Lead IT Technician, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed projects or guided colleagues in the past. Highlight your proactive approach and customer-focused mindset, as these qualities are essential for the role.
✨Prepare for Security Screening Questions
Since the position involves a general security screening, be ready to answer questions about your background and work history. Familiarise yourself with the process and be honest about any potential concerns. This will show your integrity and professionalism, which are key traits for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they handle user requests. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
