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- Tasks: Provide top-notch IT support for Windows, Mac, and mobile devices at ESA.
- Company: Join the European Space Agency's dynamic IT team in Harwell.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Be part of a mission-driven organisation and support cutting-edge technology.
- Qualifications: 8+ years in IT support, strong Microsoft Office365 skills, and team leadership experience.
- Other info: Embrace diversity and inclusion in a collaborative international environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior IT Support Technician on behalf of the European Space Agency (ESA) for their location in Harwell, United Kingdom, to join their IT Department. The selected candidate should show integrity and professionalism.
Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).
Responsibilities
- 1st and 2nd level call resolution (on location and/or remotely) in the following areas:
- Windows OS based client devices (Windows 7, Windows 10)
- Mac OS based client devices
- Mobile phones and smartphones
- Office 365
- Network and local printing facilities
- Specific corporate applications
- 1st line networking (LAN, WiFi)
- Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.)
Qualifications
- Vocational training in Information Technology or similar subject
- A Bachelor’s Degree in Information Technology or a similar subject is a strong asset
- At least 8 years of relevant work experience
- Highly proficient with Microsoft Office365
- Proactive and customer-focused mind-set
- Work experience in an international environment is considered an advantage
- Willingness to occasionally work outside regular office hours
- Experience leading a team
- Candidates must be eligible to work in the UK
- Fluency in English, both spoken and written
Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.
Senior IT Support Technician in Harwell employer: ATG Europe
Contact Detail:
ATG Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician in Harwell
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the European Space Agency or ATG Europe on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd handle specific issues, especially with Windows and Office 365, as these are key areas they'll be looking at.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've resolved tricky tech issues in the past. This will highlight your proactive mindset and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always here to help you navigate the process if you need it.
We think you need these skills to ace Senior IT Support Technician in Harwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your relevant experience with Windows and Mac OS, Office 365, and any specific corporate applications you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at ESA. Share your passion for IT support and how your proactive, customer-focused mindset will benefit the team. Remember, we love a bit of personality!
Showcase Your Experience: When detailing your work experience, focus on your achievements in previous roles. Did you lead a team or improve a process? Let us know! We’re keen to see how your 8+ years of experience can bring value to our IT Department.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at ATG Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Mac OS, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. The interviewers will likely want to hear about your hands-on experience with these systems.
✨Showcase Your Customer Service Skills
As a Senior IT Support Technician, you'll be dealing with users regularly. Prepare examples that highlight your proactive and customer-focused mindset. Think of times when you went above and beyond to resolve an issue or improve user experience.
✨Familiarise Yourself with ESA's Environment
Research the European Space Agency and its IT operations. Understanding their mission and how your role fits into it can give you an edge. Mentioning specific projects or initiatives during your interview shows genuine interest and preparation.
✨Prepare for Security Screening Questions
Since the position involves a general security screening, be ready to discuss your background and any relevant experiences. Familiarise yourself with what this process entails and ensure you can provide any necessary documentation or information.
