Finance Applications System Administrator in Woking

You will report to the Applications Platforms Manager and work closely with business stakeholders and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy.

Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities. Your role will ensure smooth operation and resolving any issues that arise.

Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc). You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment’s Woking Head Office.

Key responsibilities

• Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders.
• Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics.
• Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics.
• Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential. Responsibilities include database refreshes & Environment configuration.
• User Assistance: Assist end-users with system navigation, functionality, and best practices.
• System Monitoring: Monitor the performance of modules and proactively address potential issues.
• Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services.
• Incident Management: Log, track, and manage incidents using an ITSM tool, ensuring timely resolution.
• System Maintenance & Change Management: Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations. Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O.
• Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures.
• Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services.
• Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase.
• Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules.
• Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
• Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes.
• Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process.
• User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual.
• Stay Updated: Stay up to date with new process and/or functional requirements.
• User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary.
• Post-Deployment Support: Support the business after deployments and during hypercare/rollouts.

Essential Qualifications / Experience

• A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role.
• Experience of third-party Finance solutions and integrations.
• Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles.
• Excellent problem-solving, communication, presentation, and interpersonal skills.
• Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure.
• Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT.
• Possess strong written and verbal communication skills.
• Excellent team working skills.
• An analytical approach to identifying issues and solutions.
• Experience of working with third party service providers.
• Ability to work effectively with all levels of end users and IT personnel.
• Strong work ethic geared towards exemplary customer service.
• Proactive, organised, and able to prioritise tasks.

Desirable Qualifications / Experience

• Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform.
• Database administration experience and/or finance reporting design or data engineering experience.
• Technical domain experience across Finance applications & cloud technology platform.
• Experience in support of Azure Logic Apps.
• Experience in support of MS Power Platform and/or PowerBI reporting.

If you can demonstrate the essential criteria, and many of the desirable skills, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.