At a Glance
- Tasks: Support finance applications and ensure smooth operation of Microsoft Dynamics 365 and IBM Cloud Planning Analytics.
- Company: Join a dynamic team in the finance tech sector with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a cross-functional team driving continuous improvement and best practices.
- Why this job: Make an impact in finance tech while collaborating with creative minds in a fast-paced environment.
- Qualifications: Experience in IT support and a passion for technology; training provided for those eager to learn.
The predicted salary is between 40000 - 50000 £ per year.
You will report to the Applications Platforms Manager and work closely with business stakeholder groups and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add‑on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities. Your role will ensure smooth operation and resolve any issues that arise.
Responsibilities
- Provide technical support: first and second‑line support for D365 F&O modules, troubleshooting and resolving issues promptly in line with KPIs and SLAs.
- Collaborate with support partners: triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics.
- Security user access management: manage and maintain user provisioning & role assignment across finance applications and environments; configure segregation of duties and implement security diagnostics.
- Environment management: operate Lifecycle Services (LCS) for D365 F&O, perform database refreshes and environment configuration.
- User assistance: assist end‑users with system navigation, functionality and best practices.
- System monitoring: monitor the performance of modules and proactively address potential issues; use LCS and Azure Monitor for performance and uptime tracking, monitor batch jobs and troubleshoot failures.
- Operations: operate ongoing processes, including monitoring data input quality, running month‑end system interfaces and conducting month and year‑end system closure processes; manage integrations/ISVs & Azure services such as Azure Key Vault, Logic Apps and other connected services.
- Incident management: log, track and manage incidents using an ITSM tool, ensuring timely resolution.
- System maintenance & change management: test and implement system updates, patches and upgrades; undertake key periodic system upgrades and development with third parties; design system testing and support UAT on new and upgraded functionality using Azure DevOps and LCS for D365 F&O.
- Data management: manage data entities, import/export projects and recurring data jobs; perform setup, configuration, maintenance and development requests for finance systems.
- Process automation: identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services.
- Review changes: adhere to the IT change process, submit to the IT Front Door and/or design authority and relevant approval boards; work with the business and project roll‑out team to implement the change when applicable.
- Documentation: create and maintain detailed documentation of issues, resolutions and processes in a team knowledgebase.
- Training: conduct training sessions for users to enhance their understanding and usage of D365 F&O modules.
- Collaboration: work closely with other IT colleagues and business departments to ensure seamless integration and operation of finance applications.
- Compliance: ensure compliance with company policies, procedures and regulatory requirements.
- Continuous improvement: drive continuous improvement and maintain industry best practices in processes.
- Cross‑functional teamwork: work within a cross‑functional team, understanding the impact of processes and the flow to the next process.
- User support: collaborate with End/Key User Product Owner, SME and finance business partners to support during go‑live and business as usual.
- Post‑deployment support: support the business after deployments and during hyper‑care/rollouts.
- Stay updated: stay up to date with new process and/or functional requirements.
Qualifications
- Experience in ITIL or industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) is an advantage; if absent, personal development & training will focus on these skills & processes.
- Experience using ITSM tooling such as ServiceNow, HaloITSM, ZenDesk is an advantage.
- Proven ability to be a self‑starter, open to working in a fast‑paced and dynamic environment.
- Good communication skills at all employee levels.
- Specific experience in live entertainment or sports industry ticketing and a passion for the arts & creative industries is an advantage.
Finance Applications System Admin in Woking employer: ATG ENTERTAINMENT
As a Finance Applications System Admin, you will thrive in a dynamic and collaborative work environment that values innovation and continuous improvement. Our company offers comprehensive training and development opportunities, ensuring you grow your skills while contributing to meaningful projects within the live entertainment and sports industry. With a strong focus on employee well-being and a culture that celebrates creativity, we provide a unique workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Applications System Admin in Woking
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them with their specific needs, especially around D365 F&O and IBM Cloud.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names during the hiring process!
We think you need these skills to ace Finance Applications System Admin in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Finance Applications System Admin role. Highlight your experience with Microsoft Dynamics 365 and any relevant ITSM tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about resolving problems efficiently, so let us know how you’ve done that before!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ATG ENTERTAINMENT
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft Dynamics 365 Finance and Operations, as well as IBM Cloud Planning Analytics. Brush up on the specific modules you'll be supporting and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Think about times when you had to troubleshoot under pressure and how you managed to meet KPIs and SLAs. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Understand Security and Compliance
Familiarise yourself with user access management and security diagnostics. Be prepared to discuss how you’ve ensured compliance with policies and regulations in your previous roles, as this is crucial for the position.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various stakeholders, highlight your experience in cross-functional teamwork. Share examples of how you’ve effectively communicated with both technical teams and business partners to ensure smooth operations.
