Casual F&B Supervisor in Swansea

As a Casual Food and Beverage Supervisor, you’ll report to the Customer Experience Manager and be responsible for the management and support of F & B Assistants on shift. You’ll also work closely with the Deputy Customer Experience Manager and the VIP and Hospitality Manager.

The venue has 9 F & B outlets across 3 levels, the auditorium, and 2 VIP Lounges – and there will be one F & B Supervisor rota’d to support each area underneath a shift Bar Manager. An average shift will involve briefing the team, setting up the sales areas with appropriate stock and equipment, providing on‑shift training to staff, re‑stocking throughout, changing kegs, dealing with customer queries and then finally ensuring a thorough cleaning and prepping of all areas ready for the next shift.

If rota’d to work in one of our VIP Lounges, the F & B Supervisor will be responsible for all of the above with the addition of greeting guests and working with the F & B Assistants to provide table service and a premium experience. Some shifts will involve supporting our Conference and Events operation which may include waiting tables, manning catering stations or simply providing stewarding support.

You will help to drive sales, understand targets and contribute to improving the F & B related KPIs within the company. You will represent the Arena with professionalism and enthusiasm. Additional shifts in the role of F & B Assistant are available for those wanting to increase their hours worked across a week.

• Deliver excellent service and quality food and beverages, whilst ensuring wastage is kept to a minimum and stock management procedures are adhered to.
• Work alongside your team members to create a friendly and welcoming environment and culture.
• Supervise, engage, and motivate the F & B Assistant team whilst on shift.
• Assist in ensuring that the team are appropriately trained to deliver the Arena’s goals and targets.
• Maintain a high profile and welcoming presence, as appropriate, to ensure that agreed high standards of presentation and service are achieved as well as acting as host when designated guests visit the Arena.
• Assist the Head of Food & Beverage in defining and achieving the right experience for each customer occasion.
• Assist the designated Duty Manager with opening and closing procedures for all customer facing areas of the Arena.
• Ensure that emergency evacuation procedures are adhered to and records updated to include conduct regular pre‑performance emergency evacuation drills liaising closely with other senior management/duty managers.
• Ensure a high standard of cleanliness and presentation, including staff uniforms, is maintained throughout the Arena during opening hours.
• Implement the consistent and effective application of all Company policies and procedures within the department, including stock related matters.
• Provide excellent communication and maintain positive communication with the venue team.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Know and understand our sales targets and KPIs and work to exceed them.
• Proactively identify risks to customers and staff regarding Health and Safety, spot security risks and take appropriate actions to keep everyone safe. Ensure the company’s Risk Management policies and guidance are complied with.
• Adhere to all legal health and safety requirements along with understanding and implementing food/drink allergens.
• Complete any other duties that assist ATG in achievement of its business objectives.

• Experience working in a fast‑paced bar/service environment.
• Experience delivering excellent customer service.
• A basic knowledge of stock control systems.
• The ability to communicate in a positive and effective manner.
• Experience working with a till and PDQ system.
• A proactive attitude with the ability to confidently make decisions to the benefit of the customer, team and business.
• An empathetic approach to people management and positive attitude regarding equality and inclusion in the workplace.
• Availability to work evenings and weekends.
• Attention to detail regarding cleaning and hygiene.

• Experience of managing a team on shift.
• First Aid Qualification.
• Food Hygiene Qualification (Level 2/3).
• Welsh Speaker.

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism).
• CONNECT through every act (with collaboration and kindness).
• DARE to do different (with curiosity and courage).
• PERFORM at our best (with customer focus and ownership).

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.