Stage Door Casual

Stage Door Casual Receptionist

As a Stage Door Receptionist, you will be a key member of the Back of House department.

This is a casual role with shifts available over 7 days covering morning, afternoon and evening shifts, depending on the productions, events and maintenance scheduled into the venue.

Working in collaboration with all departments, the role reports to the senior member of staff for Stage Door and will ensure that our interaction with visiting companies and contractors is efficient and professional at all times.

Stage Door provides the primary security presence for the theatre and is also the first point of contact for all visitors to the venue.

As well as welcoming all visiting companies and contractors, the Stage Door Receptionist will also serve as the main source of communication between multiple departments at the venue, ensuring that all messages and information are passed in an accurate and timely manner.

Other daily tasks may include operating the fire panel, monitoring CCTV and opening and closing the venue.

Key responsibilities

• Provide a warm welcome and efficient reception to all visitors, crews and companies who attend the venue via Stage Door and be committed to creating a relaxed and happy environment.
• Maintain the security of the building by issuing relevant passes and keeping an accurate record of when all members of a visiting company, contractors and staff enter the building.
• Monitor all security aspects of Stage Door, including allocation of keys, operation of the fire panel and magnetic lock system, monitoring of CCTV and keeping a log of all visitors, staff and contractors.
• Use radios and the tannoy system to improve effective communication, including show calls when required by the producer.
• Ensure all visitors receive necessary safety information verbally upon arrival.
• Update the internal communication board at Stage Door.
• Ensure all visitors are signed in and then collected by a member of staff, or directed clearly to their relevant place of work or dressing room.
• Process telephone calls politely and professionally, taking accurate messages or transferring as appropriate.
• Ensure all parcels, post and deliveries are received and distributed to the relevant department or visiting company.
• Record all accidents, near misses, incidents and alarm panel activations on the appropriate systems.
• Keep the area directly outside of Stage Door clear and free of obstruction.
• Be responsible for opening and closing the venue at times appropriate to the needs of the business.
• Adhere to Health & Safety procedures to minimise the risk of injuries and accidents.
• Receive, log and place in safe keeping all lost property.
• Receive and respond to any producer or customer query as appropriate.
• Attend any appropriate training courses to further self‑development.
• Your skills, qualities, and experience

We welcome transferable skills from other industries.

If you can demonstrate many of the essential skills, qualities, and experience we encourage you to apply.

We are able to provide training where necessary.

Essential

• Excellent communication skills.
• Commitment to excellent customer service.
• Ability to work in a busy environment and under pressure.
• Reliable and punctual.
• Commitment to working safely.
• Good administrative and IT skills.
• Attention to detail, especially with processes and procedures.
• Ability to work flexible hours, including weekends and evenings, often at short notice.
• Dedicated and hard working.
• Ability to use own initiative to solve problems.

Desirable

• First Aid and Defibrillator training.
• Experience monitoring CCTV.
• Experience working in a theatre or arts environment.
• SIA badge holder.
• Experience carrying out Emergency Evacuation Procedures.

We are a Disability Confident Committed Employer, which means that we take action to ensure people with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace.

We will offer an interview or recruitment event to disabled candidates who express a wish to participate and who demonstrate that they best meet the essential criteria for the role.

Where we receive more applications than we are reasonably able to interview for a given role, we will retain applications for the next available interview opportunity wherever possible.

#J-18808-Ljbffr