At a Glance
- Tasks: Lead Box Office operations and manage a team to deliver exceptional customer service.
- Company: Join ATG Entertainment, a leader in the theatre industry.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Work in a vibrant environment at the Manchester Palace Theatre & Opera House.
- Why this job: Be part of the magic of theatre while developing your leadership skills.
- Qualifications: Strong leadership and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
ATG Entertainment is seeking a Deputy Ticketing & Sales Manager based in Manchester. In this role, you will manage the Box Office operations and a team of Customer Service hosts, ensuring that exceptional service is provided to patrons both online and in person.
Responsibilities include:
- Training staff
- Managing ticket sales
- Reporting on performance
Ideal candidates should possess strong leadership abilities and a background in customer service and sales management. The position is based at the Manchester Palace Theatre & Opera House.
Theatre Ticketing & Sales Lead — People & Revenue Champion in Manchester employer: ATG ENTERTAINMENT
ATG Entertainment is an exceptional employer that values its employees by fostering a vibrant work culture centred around collaboration and customer service excellence. Located in the heart of Manchester, the role offers unique opportunities for professional growth through training and development, while being part of a passionate team dedicated to delivering memorable experiences for theatre-goers. With a commitment to employee well-being and a supportive environment, ATG Entertainment stands out as a rewarding place to build a career in the arts and entertainment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Theatre Ticketing & Sales Lead — People & Revenue Champion in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the theatre and ticketing industry, especially those who work at ATG Entertainment. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or improved customer service. We want to see that you can inspire and lead a team of Customer Service hosts.
✨Tip Number 3
Prepare for role-play scenarios! Since this position involves direct interaction with patrons, practice handling different customer service situations. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the ATG Entertainment family.
We think you need these skills to ace Theatre Ticketing & Sales Lead — People & Revenue Champion in Manchester
Some tips for your application 🫡
Show Your Passion for Theatre:When writing your application, let your love for theatre shine through! Share any relevant experiences or roles you've had in the industry, and explain why you want to be part of our team at ATG Entertainment.
Highlight Your Leadership Skills:As a Deputy Ticketing & Sales Manager, strong leadership is key. Make sure to showcase your experience in managing teams and training staff. Use specific examples to demonstrate how you've successfully led others in previous roles.
Focus on Customer Service Excellence:We value exceptional customer service, so highlight your background in this area. Talk about how you've gone above and beyond to ensure customer satisfaction, whether online or in person, and how you plan to bring that same energy to our Box Office operations.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at ATG ENTERTAINMENT
✨Know Your Theatre Stuff
Make sure you brush up on your knowledge of the theatre industry, especially ticketing and sales. Familiarise yourself with ATG Entertainment's shows and venues, particularly the Manchester Palace Theatre & Opera House. This will show your genuine interest and help you stand out.
✨Show Off Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully managed a team or improved customer service. Be ready to discuss how you would train and motivate your team of Customer Service hosts to deliver exceptional service.
✨Be Data-Driven
Since reporting on performance is part of the role, come prepared with insights on how you’ve used data to drive sales in previous positions. Discuss specific metrics you’ve tracked and how they influenced your decision-making. This will demonstrate your analytical skills and understanding of sales management.
✨Practice Your Customer Service Scenarios
Anticipate questions related to customer service challenges. Prepare to discuss how you would handle difficult situations with patrons, both online and in person. Showing that you can maintain a calm and professional demeanour under pressure will be key to impressing the interviewers.
