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- Tasks: Lead a team to deliver top-notch customer service and manage ticketing processes.
- Company: Join a vibrant theatre environment in Manchester with a focus on teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with evening and weekend shifts, perfect for theatre enthusiasts.
- Why this job: Be part of the magic behind live performances and enhance audience experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This role is based between Manchester Palace Theatre & Opera House where you'll report to the Ticketing & Sales Manager and be responsible for a small team of Customer Service hosts in the absence of the Ticketing & Sales Manager.
The deputy will provide the right environment for Customer Service Hosts to be correctly trained, developed and motivated to ensure that the audience receive the best service possible, whether the Deputy and Manager are on site at the time.
You'll ensure that specific ticketing processes are adhered to so that the budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed.
The box office opens to counter customers 90 minutes prior to each show and whilst most of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time.
In the absence of yourself or the Ticket & Sales Manager, this counter time will be resourced by a pool of casual Customer Service Hosts and you will have the responsibility for the training, line management and performance of these staff members, in line with their job description.
In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients and colleagues you will come across each day.
This role does include weekend, evenings and
Deputy Ticketing & Sales Manager - Manchester employer: ATG ENTERTAINMENT
Contact Detail:
ATG ENTERTAINMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Ticketing & Sales Manager - Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ticketing processes and customer service values so you can show how you’d fit right in. We want to see your passion for providing top-notch service!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. We love candidates who can demonstrate their leadership skills and how they motivate others to deliver great experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Manchester Palace Theatre & Opera House.
We think you need these skills to ace Deputy Ticketing & Sales Manager - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Ticketing & Sales Manager role. Highlight any previous experience in customer service or team management, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about ticketing and sales, and how your background makes you the perfect candidate. Don’t forget to mention your ability to motivate and train a team!
Showcase Your Communication Skills: Since this role involves liaising with a variety of customers and colleagues, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your friendly personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at ATG ENTERTAINMENT
✨Know Your Stuff
Make sure you’re familiar with the ticketing processes and customer service standards expected in this role. Brush up on the specific systems used at the theatre and be ready to discuss how you would ensure a smooth operation during busy times.
✨Show Your Leadership Skills
As a Deputy, you'll need to demonstrate your ability to lead and motivate a team. Think of examples from your past experiences where you've successfully trained or managed staff, and be prepared to share these stories during the interview.
✨Be Customer-Centric
This role is all about providing excellent service. Prepare to discuss how you would handle difficult customer situations and ensure that your team delivers the best experience possible. Highlight any relevant experience in customer service roles.
✨Flexibility is Key
Since the job involves working evenings and weekends, be ready to talk about your availability and willingness to adapt to the needs of the theatre. Showing that you’re flexible and committed will definitely work in your favour.