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- Tasks: Lead a team to deliver top-notch customer service and drive ticket sales.
- Company: Join the vibrant Manchester Palace Theatre & Opera House team.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in the arts.
- Why this job: Be at the heart of live entertainment and make a real impact.
- Qualifications: Experience in sales and team management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Based between Manchester Palace Theatre & Opera House, you will report to the Ticketing & Sales Manager and oversee a small team of Customer Service hosts in the manager’s absence. The role requires ensuring that the audience receives exemplary service, both online and at the box office counter. You will be responsible for training, developing and motivating hosts, adhering to ticketing processes, and meeting budget targets. You will also deputise for the Ticketing & Sales Manager as needed.
Key Responsibilities
- Sales & Revenue
- Personally sell and cross-sell tickets, packages, memberships and retail products in accordance with company and venue guidelines, and manage all payments accurately.
- Ensure PP Seats and Ambassador Experiences are sold at maximum price and volume, and maintain regular reporting.
- Proactively support marketing campaigns and revenue management initiatives, providing ideas and encouraging team participation.
- Keep marketing collateral in the Box Office areas updated and relevant to achieving sales targets.
- Support the development and implementation of new technologies or initiatives by central ticketing and IT teams.
- People & Staff Management
- Prepare weekly staffing rosters for customer service hosts, providing additional cover where required.
- Resolve customer service issues, initiate corrective action, and inform the Ticketing & Sales Manager of progress.
- Enable hosts to become proficient in customer service, health & safety, current sales technology, access membership schemes, data protection, and company policies.
- Manage staff issues, including performance management and disciplinary matters, and report to the Ticketing & Sales Manager.
- Provide leadership and motivation, encouraging team development.
- Act as Ticketing & Sales Manager on site if required.
- Processes & Coordination
- Communicate with producers, agents, venue management, marketing, customers, central ticketing and revenue management teams as needed.
- Administer ticketing allocations and reporting requirements with management, ticket agents, and visiting companies.
- Accurately check and sign off new shows and maintain all package additions.
- Collect and maintain patron data at every opportunity; coordinate with the Contact Centre and central groups to resolve queries.
- Manage ticket requests and cast allocations with company managers.
- Review and release company and technical holds with visiting companies and technical teams.
Deputy Ticketing & Sales Manager in Manchester employer: ATG ENTERTAINMENT
Contact Detail:
ATG ENTERTAINMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Ticketing & Sales Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ticketing processes and sales strategies so you can show off your knowledge and enthusiasm during the chat. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for the Deputy Ticketing & Sales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy Ticketing & Sales Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch customer service. Share any experiences where you've gone above and beyond to help customers, as this role is all about ensuring our audience has a fantastic experience!
Highlight Your Sales Skills: Make sure to mention any sales experience you have, especially if it involves ticketing or events. We want to see how you can personally sell and cross-sell tickets and packages, so don’t hold back on those achievements!
Team Leadership Experience Matters: If you've had any experience managing or training a team, be sure to include that in your application. We’re looking for someone who can motivate and develop our Customer Service hosts, so share your leadership stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the role. We can’t wait to hear from you!
How to prepare for a job interview at ATG ENTERTAINMENT
✨Know Your Sales Stuff
Make sure you brush up on your sales techniques and ticketing processes. Be ready to discuss how you've successfully sold tickets or packages in the past, and think of examples where you’ve maximised revenue. This will show that you understand the role and can hit those budget targets.
✨Show Off Your Leadership Skills
Since you'll be overseeing a team, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and developed team members before. Think about times when you resolved conflicts or improved team performance – these stories will highlight your capability to step in as the Ticketing & Sales Manager.
✨Customer Service is Key
This role is all about providing exemplary service, so be ready to talk about your customer service philosophy. Share specific instances where you turned a negative experience into a positive one, and how you trained others to do the same. This will show that you prioritise customer satisfaction.
✨Be Tech-Savvy
With new technologies being implemented, it’s important to show that you’re comfortable with tech. Familiarise yourself with any ticketing systems or software mentioned in the job description. If you have experience with similar tools, be sure to mention it during the interview to demonstrate your adaptability.