Theatre Manager - Richmond in London

You'll report to the Theatre Director and be responsible for the Customer Experience, Ticketing and Administration teams. You'll also work closely with all Heads of Departments including Marketing, Creative Learning and Technical. Richmond Theatre is 127 years old this year! The venue hosts a beautiful programme of touring drama, comedy, musicals and dance as well as our annual festive pantomime and thrilling pre- and post-West End transfers. Private hires and filming are also a linchpin of the business.

The Theatre Manager will be responsible for the overall operation of the building, making sure that the experience for all is impeccable; including but not limited to audience members, production staff, internal employees, and external stakeholders. The role is accountable for risk management and HR compliance within the venue, ensuring an efficient and safe operation. Guided by the Theatre's Business Plan, associated commercial targets will also define your objectives. We are looking for a driven individual who works collaboratively to achieve high standards and targets. This individual should have the ambition to exceed expectations and fully embrace the vast opportunities on the horizon within this iconic venue; in particular, developing the event and private hires arm of the business.

Please note, your role may involve working with children or vulnerable people.

• Work closely with the Theatre Director to set the strategic direction of the business and deputise when necessary.
• Commit to attainment and exceeding of targets, encouraging others to follow suit.
• Focus on maximising commercial opportunities while ensuring tight control of costs.
• Assist with setting annual budgets and review monthly statements, reporting against variances and accurately reforecasting.
• Leading the venue administration, undertaking tasks which may include payroll and settlement compilation, customer communications and HR compliance.
• Support the Theatre Director to create a positive working culture and engage and motivate the team. This includes line management, conducting appraisals, setting incentives and internal communications.
• Actively seek opportunities to bring new revenue into the Theatre including filming and other local events and partnerships.
• Accurately report and monitor the theatre's performance against its Key Performance Indicators internally to the Theatre and within wider ATG Entertainment.
• Understand and comply with Venue and ATG Entertainment Company policies which include stock management, risk management, human resources, information technology and customer experience.
• Support Access across the venue and work with venue champion in developing calendar of accessible performances.
• Be aware of local licensing stipulations and security requirements, making recommendations to the Theatre Director.
• Oversee venue schedules and operations, including acting as Duty Manager in line with site demands.
• Undertake housekeeping and venue monthly checks and manage external supplier relations including cleaning and waste management.
• Through your leadership of risk management, assist Heads of Departments in documentation and actions compliance and oversee venue training schedule.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. You can give experience of any desirable criteria but may also use them to decide between candidates for this role.

• Management experience; Team Leader, Project Manager, Head of Department or similar, with evidence of managing performance, developing and supporting a team to achieve its goals.
• An excellent understanding of commercial objectives and proven ability to meet ambitious targets within agreed timescales.
• Ability to be flexible and prioritise a varied workload with the ability to work on your own and as part of a Team.
• Experience of working within the constraints of a budget and overseeing cost control.
• Excellent verbal and written communication skills and good IT literacy with the ability to learn new software and systems.

• Experience in a retail or hospitality setting.
• Personal licence holder.
• Health and Safety qualifications and/or experience (e.g. IOSH).
• An interest in live entertainment.

The Theatre Manager is required to be a Personal License holder or undertake the training and assessment to gain a license on starting the role, which ATG Entertainment will arrange. The application process for a license includes a Disclosure and Barring Service check.

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism).
• CONNECT through every act (with collaboration and kindness).
• DARE to do different (with curiosity and courage).
• PERFORM at our best (with customer focus and ownership).

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation.

We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please email for a confidential discussion.