The Stage Door Keeper is both the welcoming face of the venue, providing a warm and helpful first contact for Staff, Visitors and members of the visiting company, as well as being responsible for the monitoring of the fire panel and security of the theatre. This role is vital in keeping all staff and our building safe and is responsible for the active monitoring and implementation of safety systems as well as signing people in and out of the theatre. The successful candidate will be answering calls from our teams and public, have an active role in sorting deliveries and post as well as the day-to-day responsibility of our stage door hub.
Please note, your role may require you to work with children and vulnerable people.
Key responsibilities
- To implement safety and security throughout the venue, allowing authorised personnel only to enter Stage Door.
- Depending on shift, opening stage door and or securing the building at the end of the evening.
- To oversee the venue's fire and security alarm system and notify the Management team immediately of any suspected faults.
- To operate the switchboard and voicemail system, taking accurate messages where appropriate in order to offer a high standard of service.
- To adhere strictly to all Stage Door procedures outlined in the venue's RMS folders.
- To provide accurate and timely information to visiting personnel, artists and internal/external customers.
- Accepting deliveries for the venue and ensuring they reach the necessary department. Distributing post where necessary.
- To maintain accurate records relating to lost property.
- To control the distribution and collection of dressing room keys.
- To initiate an emergency evacuation if required in line with Company and venue procedures.
- To attend training courses as required in order to further self-development and the requirements of the Company.
- Adhere to all Risk Management procedures within Stage Door and surrounding areas to minimise the risk of injury and accidents.
- To complete any other delegated duty that assists the Company to achieve its business objectives.
- Adhere to all ATGE's policies and procedures and provide sign offs for your personnel file when requested.
Ability to work effectively under pressure
Ability to work as part of a team
Excellent communication skills
Respectful approach and considerate of others
Excellent timekeeping
Willingness to work the required hours, including mornings, evenings, weekends and public holidays
Warm and welcoming presence
Computer literate, familiar with Microsoft Word and Microsoft Excel
Must have the ability to multi task
Desirable
- Numeracy Skills
- Relevant Health and Safety Training Courses
- First Aid Training
- Manual Handling Training
ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
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Stage Door Keeper in London employer: ATG ENTERTAINMENT
ATG Entertainment is an exceptional employer for those passionate about theatre and digital storytelling, offering a vibrant work culture that fosters creativity and collaboration. Located in the heart of the entertainment industry, employees benefit from unique opportunities to engage with live performances and industry professionals, while also enjoying comprehensive growth and development pathways. With a focus on innovation and audience engagement, this role provides a meaningful platform for aspiring content creators to thrive in a dynamic environment.
