Operations Manager Furniture Installations in Gorseinon, Swansea

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Working to strict staffing budgets and retail KPIs, you will create a first-class customer experience for visitors to staged performances as well as conferences and events. Responsible for the Customer Experience and Food & Beverage teams, you will be responsible for a key income stream and will work collaboratively in order to maximise opportunity while delighting audiences and maintaining all relevant health and safety requirements.

Please note, your role may involve working with children or vulnerable people.

• To be actively involved in the F&B operation within the arena – supporting the Customer Experience Manager, Kitchen Manager and Operations Manager to achieve an efficient operation and meeting key venue KPIs.
• To ensure a sufficient system of recruitment, training and development of casual staff is established and maintained in order to create a skilled and supported workforce.
• To ensure clear and regular communication with the wider F&B casual team.
• To work closely with the Head of Conference & Events to support all events and hires in terms of staffing and catering.
• On allocated events, liaise with visiting merchandise companies to ensure a profitable merchandise operation, maximising on venue commissions and providing first class support to third party companies.

Event Management and Risk Management

• To recruit, train, and develop the casual Building Safety Officers and Duty Management team, ensuring appropriate rostering across all events.
• To Duty Manage performances, conferences or events as required – and to monitor the Duty Manager rota for the building to ensure appropriate coverage across all opening hours.
• On allocated complex and higher risk events, liaise with visiting companies alongside the venue’s technical team prior to their arrival to advance the show and ensure a robust schedule is in place and planned for the duration of their visit.
• To be responsible for the management of key stakeholder relationships with security and medical contractors, ensuring health and safety obligations and best practice are considered when booking contractors and building deployments for events.
• To lead on Risk Management practices within the venue, including meetings, audits, documentation, and procedural compliance.
• To support the Venue & Operations Administrator and venue team in regard to workforce management, payroll, invoicing, and settlements.
• To contribute to the development of the business plan and budgets for the venue, and to the reviewing income and expenditure against budget and re-forecasting process.
• Be responsible for all purchases and investment relating to Food & Beverage, Front of House, Operations and Administration.
• Provide support, guidance and pre-actively manage personnel matters, in line with company policies.
• Support the Venue Director by establishing and maintaining strong stakeholder relationships with the Local Authority including Licensing, City Centre Management and Emergency Services.
• At times, and as the business requires, work at other ATG Entertainment venues.

Your skills, qualities, and experience

• Understanding of financial management and budget planning.
• Experienced in and awareness of current safety legislation, implementation of safe systems and developing safety culture.
• Degree standard qualification in hospitality or business management, or equivalent employment experience.
• Excellent planning and organisational skills.
• Problem solving skills – ability to remain flexible and calm under pressure.
• Highly computer literate – proficient with Word, Excel, and Outlook.
• Customer service driven - Quality is at the heart of the job you do.
• IOSH or NEBOSH Certificate.
• Experience of working in a conference and events setting.
• Committed to raising the profile of business within the local community.
• Knowledge of building and facility management systems and processes.
• Knowledge of the wider live entertainment community and associations.

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Corporate Social Responsibility pillars: Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace.