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- Tasks: Lead a team to deliver top-notch customer experiences at live events.
- Company: Join the Palace Theatre & Opera House, a vibrant hub for spectacular performances in Manchester.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be part of an exciting team that thrives on energy and creativity in the entertainment industry.
- Qualifications: No specific experience required; just bring your leadership skills and passion for live events!
- Other info: We welcome diverse backgrounds and are committed to accessibility and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Summary
Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you\’re motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.
More Details
Deputy Customer Experience Manager
Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you\’re motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.
We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You\’ll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You\’ll be working in a friendly, dedicated team in a dynamic, exciting venue – so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.
Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we\’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.
The Palace Theatre & Opera House are stunning, large-scale historic theatres located at the heart of Manchester City Centre, with a packed programme of live performances and thousands of visitors in a typical year. We host work from leading UK and international producers enabling the most spectacular West End and Broadway shows to visit the North West alongside drama, classical and contemporary dance, live music, comedy and one-night specials. The theatres host around 650 performances each year, with longer runs of major musicals mixed with week-long tours and one-night shows. We work increasingly in partnership with producers to open new shows or launch national tours.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you\’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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Deputy Customer Experience Manager employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the live events industry, especially the types of shows hosted at The Palace Theatre & Opera House. Understanding the venue's offerings will help you connect with the team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team to meet sales targets. Be ready to share specific examples that highlight your ability to inspire and drive results in a fast-paced environment.
✨Tip Number 3
Network with professionals in the entertainment sector, particularly those who have experience in customer service roles. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Research the values and culture of the company. Being able to articulate how your personal values align with theirs during discussions can set you apart as a candidate who is not only qualified but also a great fit for their team.
We think you need these skills to ace Deputy Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Deputy Customer Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your team leadership abilities in your CV and cover letter. Provide specific examples of how you've motivated teams to achieve sales targets or improve customer experiences in previous roles.
Highlight Relevant Experience: Even if you don't have direct experience in the entertainment sector, focus on transferable skills from other industries. Discuss any relevant customer service or sales experience that demonstrates your capability to excel in a dynamic environment.
Personalise Your Application: Make your application stand out by personalising your cover letter. Mention why you're passionate about live events and how your values align with those of the company. This shows genuine interest and enthusiasm for the role.
How to prepare for a job interview at ATG Entertainment
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for live shows and events during the interview. Share any personal experiences that highlight your love for the entertainment industry, as this will resonate with the interviewers and demonstrate your alignment with their values.
✨Highlight Team Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific situations where you motivated your team to achieve sales targets or improve customer service, as this is crucial for the Deputy Customer Experience Manager position.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would enhance the audience experience. Think about innovative ideas or improvements you could suggest based on your understanding of customer needs and preferences in a live event setting.
✨Research the Venue and Its Values
Familiarise yourself with The Palace Theatre & Opera House and their mission. Understanding their commitment to inclusivity and diversity will help you tailor your responses and show that you are a good cultural fit for the organisation.
