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- Tasks: Lead and supervise the Customer Experience Team at a vibrant live entertainment venue.
- Company: ATG Entertainment is a leader in the live entertainment industry, dedicated to exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a forward-thinking team focused on innovation and exceeding customer expectations in a fun atmosphere.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: We are committed to inclusivity and support for individuals with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. As part of our Customer Experience Team, we are looking for a Front of House Supervisor here at the Alex! Part of the Customer Experience team, your line manager is the Customer Experience Manager. You are responsible for the supervision of the Customer Experience Team.
The Supervisor assists the Customer Experience Management team to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards. The successful candidate will supervise a team that will deliver and exceed targets; and proactively contribute to the venue's profitability by initiating ideas, systems and projects which will maximise sales and minimise costs.
They will support a positive, forward thinking, innovative and customer focused culture within the team and develop and nurture a strong multi-skilled and adaptable workforce. Ensuring that the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will deliver and exceed all customers' expectations. The successful candidate will build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Customer Experience Supervisor - Birmingham employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Supervisor - Birmingham
✨Tip Number 1
Familiarise yourself with the live entertainment industry, especially in Birmingham. Understanding local trends and customer preferences will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of ATG Entertainment. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to motivate and develop staff will resonate well with the hiring team.
✨Tip Number 4
Showcase your customer service expertise by discussing innovative ideas you've implemented to enhance customer experiences. This will illustrate your proactive approach and alignment with the company's focus on customer satisfaction.
We think you need these skills to ace Customer Experience Supervisor - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Customer Experience Supervisor. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to lead a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and customer service. Mention how your previous experiences have prepared you for this role and how you can contribute to the team's success.
Highlight Your Soft Skills: Emphasise your interpersonal skills, adaptability, and problem-solving abilities in your application. These are crucial for building relationships with customers and colleagues in a fast-paced environment.
How to prepare for a job interview at ATG Entertainment
✨Showcase Your Leadership Skills
As a Customer Experience Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated your team to exceed targets.
✨Understand the Customer Experience
Familiarise yourself with the principles of excellent customer service. Be ready to share your thoughts on what makes a great customer experience and how you would implement these ideas in the role. Demonstrating a customer-centric mindset is crucial.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or resolve conflicts within your team. Think about how you would approach these situations and keep the customer at the centre of your solutions.
✨Research the Company Culture
ATG Entertainment values inclusivity and innovation. Make sure you understand their mission and values. During the interview, express how your personal values align with theirs and how you can contribute to fostering a positive and forward-thinking culture.
