At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and drive revenue in a vibrant hospitality setting.
- Company: Join ATG Entertainment, a leader in live entertainment with a commitment to inclusivity.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal and professional growth.
- Other info: We celebrate diversity and welcome applications from all backgrounds, especially underrepresented groups.
- Why this job: Make a real impact on customer experiences while working with creative talents in a fun environment.
- Qualifications: Experience in hospitality or retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a dynamic, innovative, and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service to all our visitors. This is a revenue and customer experience focussed hospitality role which requires the positive motivational approach of a retail and hospitality professional.
A key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences. Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focussed plans, whilst at all times motivating team members to meet and exceed sales targets.
The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home away from home and we want to ensure they get this whilst with us in Woking.
You’ll report to the Head of Operations and be responsible for the Deputy Customer Experience Manager, with oversight of the Customer Experience Team including Duty Managers, Supervisors and Team Members. You will collaborate closely with colleagues across all departments to support the effective delivery of performances, cinema operations, events and wider commercial activity.
Additionally, you will collaborate with colleagues in the ATG Head Office, particularly Food but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Woking Theatres about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. Interested? Please click on the link to view our full Job Description!
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and uk-careers.atgentertainment.com
Customer Experience Manager - Woking employer: ATG ENTERTAINMENT
ATG Entertainment is an exceptional employer that prioritises a dynamic and inclusive work culture, particularly in the vibrant setting of Woking. As a Customer Experience Manager, you will benefit from extensive growth opportunities within the live entertainment industry, while being part of a passionate team dedicated to delivering outstanding hospitality and memorable experiences for our audiences. We are committed to supporting all employees, including those with disabilities, ensuring everyone can thrive and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager - Woking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about contributing to their mission.
✨Tip Number 3
Showcase your customer experience skills during interviews. Share specific examples of how you've exceeded targets or improved customer satisfaction in previous roles. This will demonstrate your ability to lead the Customer Experience team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing experiences we create for our audiences.
We think you need these skills to ace Customer Experience Manager - Woking
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through! We want to see how you can inspire and motivate a team while delivering top-notch service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality and retail. We love seeing how your background aligns with our goals at StudySmarter!
Be Data-Driven:Since this role involves using data to inform decisions, mention any experience you have with data analysis or revenue maximisation. Show us how you can leverage insights to enhance customer experiences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at ATG ENTERTAINMENT
✨Know Your Customer Experience
Before the interview, dive deep into what exceptional customer experience means in a hospitality context. Familiarise yourself with the company's values and how they translate into their service. Be ready to share examples of how you've exceeded customer expectations in previous roles.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've motivated teams to achieve targets. Think about times when you’ve turned challenges into opportunities for your team.
✨Data-Driven Decision Making
This role requires using data to inform strategies. Brush up on any relevant metrics or KPIs you've worked with in the past. Be prepared to discuss how you've used data to improve customer experiences or drive revenue in your previous positions.
✨Collaborative Spirit
Collaboration is key in this role. Think of examples where you've successfully worked with other departments to enhance customer experience or operational efficiency. Highlight your ability to communicate effectively and build relationships across teams.
