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- Tasks: Support the Customer Experience team and enhance event operations.
- Company: ATG Entertainment leads in live entertainment, creating unforgettable performances.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Join a passionate team dedicated to delivering exceptional customer experiences at iconic venues.
- Qualifications: No specific qualifications required; enthusiasm and a customer-focused attitude are key.
- Other info: Flexible shift-based work, perfect for students looking to gain experience.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Summary
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality
More Details
Assistant Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standard. This role will primarily involve shift-based work, with key responsibilities as a Duty Manager, focusing on overseeing and enhancing the customer experience during events.
The Victoria Hall was built in 1888 to commemorate Queen Victoria\’s Golden Jubilee. The Victoria Hall has now established itself as one of the most popular venues on the touring circuit and has played host to an impressive array of famous faces including Paul Weller, Anastasia, Jimmy Carr, Dizzee Rascal. Built in 1929 by Provincial Cinematograph Theatres, Our second Stoke venue, the Regent Theatre initially served as a cinema. It hosted live performances alongside films and was renamed \’The Gaumont\’ in 1950 under Gaumont British ownership. By the 1990s, deteriorating conditions threatened closure, prompting the formation of the Regent Theatre Trust. A £23 million, three-year restoration ensued and in September 1999 the Regent Theatre was officially reopened by Her Majesty, Queen Elizabeth II.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world\’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you\’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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Assistant Customer Experience Manager employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the live entertainment industry, especially the venues and events that ATG Entertainment manages. Understanding their operations and customer service standards will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the customer experience and live entertainment sectors. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you for the Assistant Customer Experience Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you managed a team or improved customer satisfaction. Be ready to share specific examples of how you enhanced the customer experience in past roles.
✨Tip Number 4
Research ATG Entertainment's values and mission statement. Aligning your personal values with theirs during your discussions can make a strong impression and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Assistant Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Assistant Customer Experience Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and management. Use bullet points to make it easy to read, and include specific examples of how you've enhanced customer experiences in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for live entertainment and customer service. Mention why you want to work for ATG Entertainment specifically and how your values align with theirs. Be sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at ATG Entertainment
✨Know the Venue
Familiarise yourself with the Victoria Hall and Regent Theatre. Understanding their history, layout, and the types of events they host will show your genuine interest in the role and help you answer questions more effectively.
✨Customer Experience Focus
Prepare examples of how you've enhanced customer experiences in previous roles. Highlight specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Assistant Customer Experience Manager position.
✨Shift Management Skills
Since the role involves shift-based work, be ready to discuss your experience managing teams during busy events. Share strategies you've used to maintain a calm and efficient operation under pressure.
✨Emphasise Teamwork
The live entertainment industry thrives on collaboration. Be prepared to talk about how you work within a team, support colleagues, and contribute to a positive working environment, as this aligns with the company's values.
