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- Tasks: Set up and optimise application platforms, troubleshoot issues, and support retail systems.
- Company: Join ATG Entertainment, a leader in live entertainment across multiple countries.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of an ambitious team making a real impact in the entertainment industry.
- Qualifications: Teamwork skills, analytical mindset, and experience with IT support are essential.
- Other info: Contribute to a positive culture and support the next generation in live entertainment.
The predicted salary is between 30000 - 42000 £ per year.
Applications Analyst (1 Year Fixed Term). Full time 40 hours per week. Hybrid working.
Venue: ATG Entertainment, Alexander House, Church Path, Woking, Surrey, GU21 6EJ.
About Us
ATG Entertainment is at the forefront of the live entertainment industry. We own, operate or programme venues across Britain, the US, Germany and Spain; we are the world leader in theatre ticketing; and we present and produce a diverse range of top‑quality live entertainment. Our values are Ambitious, Collaborative, Passionate and Smart. We are a Disability Confident Committed Employer and welcome applications from a wide range of backgrounds, including those currently underrepresented in our workforce. We aim to listen, learn and become a truly inclusive organisation.
Key responsibilities / Deliverables
- Setting up, configuring and optimising application platforms for customer workflows, and working on automations and integrations as part of application development projects.
- Configuration, setup, and support of Monday for Marketing Planning & Project Management.
- Configuration, setup, and support of retail systems utilised in ATG venues.
- Maintain, upgrade, and identify opportunities to continually improve Group IT’s retail system service offering.
- Support managed services requests, including configuration of products, pricing, promotions and terminal layouts.
- Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common hardware, software, and connectivity problems.
- Escalate more complex issues that cannot be resolved at the 1st Line level to the 2nd Line team for further investigation and resolution.
- Administer the set‑up of new profiles, create and update access permissions to maintain user accounts for EPOS systems.
- Provide advice and training to users and maintain user guides on EPOS systems.
- Respond to service requests, performing routine maintenance and support activities.
- Document and track the status of enquiries, coordinate appropriate responses and follow up to ensure end user satisfaction.
- Travel occasionally to ATG venues to provide support and preventative maintenance.
- Work closely with peers in IT Service and Operations, along with other business departments such as Hospitality and Venue operations.
- Assist the Application Support Specialist in EPOS improvement and payment solution projects.
- Investigate technical problems, requests and incidents, resolving accordingly and responding to clients promptly.
- Provide excellent customer service, explaining technical problems to clients.
Everyone's responsibility
- Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well‑being.
- Reducing environmental impact and finding more sustainable ways of working.
- Encouraging the next generation in live entertainment by contributing to outreach and training programmes, mentoring students and trainees, and supporting Creative Learning and Community Partnerships.
- Maintaining a positive attitude to health and safety, legal and insurance requirements and understanding policies and procedures.
- We expect everyone at ATG Entertainment to participate actively in the life of the company and collaborate with others. Roles may evolve as the business needs change.
Essential Skills / Qualifications / Experience
- Excellent teamwork skills.
- Analytical approach to identifying issues and solutions.
- Experience of working with 3rd party service providers.
- Ability to work effectively with all levels of end users and IT personnel.
- Strong work ethic with focus on exemplary customer service.
- Proactive, organised, and able to prioritise tasks.
- Strong organisational skills and ability to manage multiple work items simultaneously.
- Excellent problem-solving, communication, presentation, and interpersonal skills.
- Good written and verbal communication skills.
Desirable Qualifications / Experience
- IT support experience with Monday platform configuration and incident/problem resolution.
- IT support experience with retail platforms & payments (PoS) systems.
- Understanding of web development principles and practices.
- Development experience with JavaScript (Node.js / React / Angular, etc.).
- Familiarity with MS Power Platform / Power Automate.
- Development experience with MS Copilot Agents is an advantage.
- Familiarity with ITIL service management framework.
If you can demonstrate the essential criteria, and many of the desirable skills, we encourage you to apply. We welcome transferable skills from other industries and backgrounds.
Application Analyst in Woking employer: ATG Entertainment UK
Contact Detail:
ATG Entertainment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Analyst in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ATG Entertainment on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to application support and customer service. We want to show off our problem-solving skills and teamwork abilities, so let’s have some examples ready!
✨Tip Number 3
Don’t forget to showcase our passion for live entertainment during the interview! Mention any relevant experiences or projects that align with ATG's values of being Ambitious, Collaborative, Passionate, and Smart.
✨Tip Number 4
Apply through our website for a smoother process! It shows we’re serious about the role and helps us stand out. Plus, it’s easier for the hiring team to track our application!
We think you need these skills to ace Application Analyst in Woking
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for live entertainment and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your background aligns with the role of Application Analyst and the values we hold at ATG Entertainment.
Follow Instructions: Pay close attention to the application form instructions. Completing it in full is crucial for us to review your application properly. Missing information can lead to delays or even disqualification!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at ATG Entertainment UK
✨Know Your Tech
Make sure you brush up on your technical skills, especially around application platforms and retail systems. Familiarise yourself with the Monday platform and any relevant programming languages like JavaScript. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific problems you've solved, particularly those involving customer service or IT support. This will demonstrate your analytical approach and ability to work under pressure.
✨Emphasise Teamwork and Collaboration
ATG Entertainment values collaboration, so be ready to share experiences where you've worked effectively in a team. Highlight how you’ve contributed to group projects and supported colleagues, as this aligns with their ambitious and passionate culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to improving IT services or how they foster an inclusive culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
