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- Tasks: Maximise ticket sales and deliver an amazing customer experience at a historic theatre.
- Company: Join ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Why this job: Be part of the magic behind unforgettable performances and help shape audience experiences.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Dynamic role with a focus on accessibility and long-term venue growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, covering every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
New Wimbledon Theatre has been an iconic landmark in Wimbledon Town Centre since 1910. With a yearâround programme of musical theatre, comedy, family entertainment, dance, drama and our legendary annual pantomime, the venue also hosts the Studio where new writers, comedians, directors and producers develop work. It serves as a backdrop for film and television, having hosted productions such as The Crown, Misbehaviour, The Nevers and a Vogue photoshoot with Kylie Minogue.
About the Role
The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by maximising ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a firstâclass customer experience. In this role you will work alongside the Ticketing and Sales Manager to manage the venue's ticketing operation, achieve sales targets, and support our customers' journeys, particularly in terms of accessibility.
Key Responsibilities
- Maximise ticketing revenue by effective inventory management and price optimisation.
- Support sales targets and assist the Ticketing and Sales Manager in venue ticketing operations.
- Provide administrative support to the ticketing and customer support teams.
- Deliver a firstâclass customer experience, including accessibility support.
- Contribute to the longâterm growth strategy of the venue.
We are a Disability Confident Committed Employer, ensuring that people with disabilities and longâterm health conditions are supported, engaged and enabled to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who notify us of their interest in the scheme and demonstrate meeting the essential criteria for the role.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atgentertainment.com and uk-careers.atgentertainment.com.
Deputy Ticketing & Sales Manager in London employer: ATG Entertainment UK
Contact Detail:
ATG Entertainment UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deputy Ticketing & Sales Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the live entertainment industry. Attend events, join relevant groups on social media, and donât be shy about reaching out to folks who work at places you admire, like New Wimbledon Theatre.
â¨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, let your enthusiasm for ticketing and customer experience shine through. Share your ideas on how to maximise revenue and enhance customer journeys.
â¨Tip Number 3
Prepare for interviews by researching the venue and its productions. Knowing the ins and outs of New Wimbledon Theatre will help you stand out. Bring up specific shows or initiatives that excite you during your conversation!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining our team and contributing to the amazing experiences we create for audiences.
We think you need these skills to ace Deputy Ticketing & Sales Manager in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for live entertainment shine through! We want to see how much you care about creating unforgettable experiences for audiences.
Tailor Your CV: Make sure your CV is tailored to the Deputy Ticketing & Sales Manager role. Highlight relevant experience in ticketing operations and customer support, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at New Wimbledon Theatre.
How to prepare for a job interview at ATG Entertainment UK
â¨Know Your Venue
Before the interview, do your homework on New Wimbledon Theatre. Familiarise yourself with its history, current productions, and any recent news. This shows genuine interest and helps you connect your skills to their specific needs.
â¨Showcase Your Sales Savvy
Be ready to discuss your experience with ticketing and sales strategies. Prepare examples of how you've maximised revenue in previous roles, particularly through inventory management and price optimisation. This will demonstrate your ability to contribute to their sales targets.
â¨Customer Experience is Key
Since delivering a first-class customer experience is crucial, think of instances where you've gone above and beyond for customers. Highlight your understanding of accessibility and how you can support diverse audiences, which aligns with their commitment to inclusivity.
â¨Ask Insightful Questions
Prepare thoughtful questions about the role and the theatre's future plans. Inquire about their approach to maximising ticket sales or enhancing customer support. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.