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For Companies At a Glance
- Tasks: Maximise ticket sales and deliver an exceptional customer experience at a historic theatre.
- Company: Join ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Why this job: Be part of the magic behind unforgettable performances and help shape audience experiences.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Dynamic role with a focus on accessibility and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, covering every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
New Wimbledon Theatre has been an iconic landmark in Wimbledon Town Centre since 1910. With a year‑round programme of musical theatre, comedy, family entertainment, dance, drama and our legendary annual pantomime, the venue also hosts the Studio where new writers, comedians, directors and producers develop work. It serves as a backdrop for film and television, having hosted productions such as The Crown, Misbehaviour, The Nevers and a Vogue photoshoot with Kylie Minogue.
About the Role
The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by maximising ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first‑class customer experience. In this role you will work alongside the Ticketing and Sales Manager to manage the venue’s ticketing operation, achieve sales targets, and support our customers’ journeys, particularly in terms of accessibility.
Key Responsibilities
- Maximise ticketing revenue by effective inventory management and price optimisation.
- Support sales targets and assist the Ticketing and Sales Manager in venue ticketing operations.
- Provide administrative support to the ticketing and customer support teams.
- Deliver a first‑class customer experience, including accessibility support.
- Contribute to the long‑term growth strategy of the venue.
We are a Disability Confident Committed Employer, ensuring that people with disabilities and long‑term health conditions are supported, engaged and enabled to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who notify us of their interest in the scheme and demonstrate meeting the essential criteria for the role. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Find out more about us and our values at atgentertainment.com and uk-careers.atgentertainment.com.
Deputy Ticketing & Sales Manager employer: ATG Entertainment UK
Contact Detail:
ATG Entertainment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Ticketing & Sales Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the live entertainment industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at venues like New Wimbledon Theatre. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the arts! When you get the chance to chat with potential employers, let your enthusiasm for live performances shine through. Share your favourite shows or experiences that relate to ticketing and sales – it’ll make you memorable and show you’re genuinely interested in the role.
✨Tip Number 3
Prepare for interviews by researching the venue and its productions. Familiarise yourself with their ticketing strategies and customer service approach. This will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ATG Entertainment and contributing to the amazing experiences they create.
We think you need these skills to ace Deputy Ticketing & Sales Manager
Some tips for your application 🫡
Show Your Passion for Live Entertainment: When writing your application, let your enthusiasm for the live entertainment industry shine through. We want to see how your passion aligns with our mission at ATG Entertainment and how you can contribute to creating unforgettable performances.
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Ticketing & Sales Manager role. Highlight relevant experience in ticketing operations and customer support, and don’t forget to mention any specific achievements that demonstrate your ability to maximise revenue and enhance customer experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read through your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your application status. Plus, it’s the best way to show you’re serious about joining our team!
How to prepare for a job interview at ATG Entertainment UK
✨Know Your Stuff
Familiarise yourself with the New Wimbledon Theatre and its history. Understand the types of productions they host and their audience demographics. This knowledge will help you demonstrate your passion for the venue and the live entertainment industry during the interview.
✨Showcase Your Customer Service Skills
Since delivering a first-class customer experience is key, prepare examples from your past roles where you excelled in customer service. Highlight any experiences related to accessibility support, as this is particularly important for the role.
✨Be Ready to Discuss Revenue Strategies
Think about how you would maximise ticketing revenue through inventory management and price optimisation. Be prepared to discuss specific strategies or ideas you have that could contribute to achieving sales targets at the theatre.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the venue's long-term growth strategy and how the ticketing operations fit into that vision. This shows your genuine interest in the role and the organisation's future.