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- Tasks: Deliver top-notch customer service in a vibrant contact centre environment.
- Company: Join ATG Entertainment, a leader in the live entertainment industry.
- Benefits: Enjoy competitive pay, theatre tickets, staff discounts, and more!
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of an ambitious team and make a difference in customer experiences.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20316 - 28776 £ per year.
Overview
Customer Service Advisors – 4 months Fixed Term positions (Nov 2025 – March 2026). 5 X Full Time Positions – 40hrs per week, £25,396.80 p.a. Roles operate on a 7 day, 6 weekly rotational pattern with a mix of rota days off and weekend work. Hours of operation are 8:45am–8:00pm Mon–Sat, and 10:45am–8:00pm Sun, with shifts set a week in advance. Overtime is offered as required.
ATG Entertainment is at the forefront of the live entertainment industry. You will work in our Contact Centre Team, delivering high standards of customer service and care. The role is office-based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.
Responsibilities
- Provide high-quality customer service to a diverse audience, both written (email) and verbal (calls).
- Understand and address customer needs as part of a friendly, passionate, and ambitious team with an ever-changing programme of events.
- Work within a busy contact centre environment and contribute to the team’s goals.
- Report to the Customer Service Team Leader and adhere to shift schedules and operational hours.
Qualifications / Skills
- Great teamwork skills.
- Excellent written communication for email correspondence and clear verbal communication for calls.
- A passion for delivering great customer service.
Notes
- Further information on the role and the skills you’ll need can be found in the full job description.
- Experience in the entertainment sector is not essential; applications from diverse backgrounds are encouraged.
- Training for these roles will take place in the week commencing 10th November 2025, subject to satisfactory references.
- The vacancy may be closed early if significant interest is received.
Benefits
- WeCare Support Services
- Theatre Tickets (subject to availability)
- ATG+ Card membership, from three months service, for the duration of employment
- Staff Discounts
- Pension
- Free eye tests for those using display screen equipment at work
We are a Disability Confident Committed Employer and an equal opportunity employer. We will offer an interview or recruitment event to disabled candidates who participate in the scheme and demonstrate that they meet the essential criteria. Where we receive more applications than we can interview, we will retain applications for the next available interview opportunity where possible.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. We aim to nurture an inclusive culture both onstage and off.
Job Location & Nearby Roles
Newcastle Upon Tyne, Sunderland, Gateshead, Durham and nearby locations are listed as current area postings or recent postings related to this role. (This section aggregates location updates from the posting and may indicate multiple nearby offices or opportunities.)
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Customer Service Advisors employer: ATG Entertainment UK
Contact Detail:
ATG Entertainment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ATG Entertainment. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations.
✨Tip Number 3
Show your passion! When you're in the interview, let your enthusiasm for customer service shine through. Share examples of times you've gone above and beyond for customers – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping others and are excited about the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and get straight to the point. Remember, we’re looking for excellent written communication, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at ATG Entertainment UK
✨Know the Company
Before your interview, take some time to research ATG Entertainment. Understand their mission, values, and the types of events they host. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past, whether through email or over the phone.
✨Demonstrate Team Spirit
This role requires great teamwork skills, so be ready to discuss your experiences working in a team. Think of specific instances where you contributed to a team goal or helped a colleague out. Highlighting your collaborative nature will resonate well with the interviewers.
✨Prepare for Shift Questions
Since the role involves a rotational shift pattern, be prepared to discuss your availability and flexibility. Show that you're open to working weekends and varied hours, as this demonstrates your commitment to the job and willingness to adapt to the team's needs.