At a Glance
- Tasks: Lead the ticketing team, optimise sales, and ensure excellent customer service.
- Company: Join a vibrant theatre environment with a focus on creativity and collaboration.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be part of an exciting team that brings theatre to life and engages audiences.
- Qualifications: Experience in sales and team leadership, with a passion for theatre.
The predicted salary is between 30000 - 40000 € per year.
This role reports to the Ticketing & Sales Manager and is responsible for the rest of the venue Ticketing team in the absence of the Ticketing and Sales Manager. You will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. The Deputy Ticketing & Sales Manager assists the Ticketing & Sales Manager in ensuring that we optimise sales and revenue management. You’ll be responsible for making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross‑selling theatre tickets, memberships, packages, lounges and ancillary products.
The Deputy will provide the right environment for the venue Ticketing team to be correctly trained, developed, and motivated in order to ensure that the audience receive the best service possible, whether or not the Deputy and Manager are on site at the time. You’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed. In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients, and colleagues you will come across each day.
Key Responsibilities- Optimising Sales and Revenue – Personally sell and cross‑sell to customers tickets, memberships & retail products in accordance with ATG Entertainment Company and Venue guidelines and administer all payments accurately to maximise sales and minimise loss.
- Ensure the sales of PP seats and Ambassador Lounge seat packages are sold at maximum price and volume and that regular reporting is maintained.
- Ensure price‑fixing is completed regularly on shows to maximise financial potential.
- Proactively support marketing campaigns and any current revenue management initiatives, both providing ideas if they occur and encouraging the team to do the same.
- Ensure all marketing collateral in the Box Office areas is up to date and relevant to achieving sales targets.
- Be responsible for sales and redemption reporting for SOLT theatre tokens and to order and monitor stock of tokens for sale from Box Office.
- Support the development and successful implementation of new technologies or initiatives by central Ticketing and IT teams.
- Support the Ticketing and Sales Manager in any required tasks relating to staff management, training and cover.
- Resolve customer service problems and initiate corrective action and liaise and inform with the Ticketing & Sales Manager on progress.
- Enable Customer Experience Hosts to be trained, proficient and knowledgeable in Customer Service from the beginning of the customer transaction to the end; Health and Safety; Current Sales technology and any successive IT to maximise sales; Access membership scheme and requirements of access performances; Data protection and privacy best practice; Cash handling; Company and Venue policies.
- Manage staff issues as they arise including performance management & disciplinaries and inform the Ticketing & Sales Manager of any issues.
- Provide leadership and motivation to the team by example – and encourage and support the team to develop.
- Should the need occur, act as Ticketing & Sales Manager on site.
- Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required.
- In conjunction with the Ticketing & Sales Manager, ensure the Sales Tracker is accurately completed and attend monthly sales meeting.
- Communicate as needed with Producers, their agents, Venue Management, Marketing, Customers, Central Ticketing & Revenue Management teams.
- Liaise as needed with Theatre management, ticket agents and visiting companies to administer ticketing allocations and reporting requirements.
- Accurately check and sign off new shows and maintain the additions of Ambassador Lounge seat packages.
- Ensure that accurate and complete patron data is collected and maintained at every opportunity.
- Liaise with the Contact Centre and Groups Contact Centre in resolving customer and ticket queries and ensuring BoxComm (show & venue) local information is maintained.
- Liaise with Company Managers and manage ticket requests and cast allocations.
- Review and release company and technical holds in conjunction with Venue Management, Sales & Development Manager, Visiting Companies and Technical teams.
- Essential Experience of leading a team to maximise sales and achieve targets.
- Experience of working in a sales‑focused role or environment.
- Ability and confidence in managing a diverse team, treating differing views with discretion and diplomacy, and the ability to positively and pro‑actively engage with all staff at all levels.
- Creative problem solver and confident decision maker.
- Proactive and flexible attitude, including with regards to working hours.
- Ability to effectively prioritise.
- Excellent written and verbal communication skills with both colleagues and customers.
- Positive and solution‑focused, with ability to think creatively to drive revenue and reduce costs.
- Enthusiasm for/interest in the theatre environment, and the work of ATG Entertainment.
- Good attention to detail.
- Previous experience working in a ticketing role or similar environment.
We are a Disability Confident Committed Employer and encourage applications from individuals with disabilities and long‑term health conditions.
Deputy Ticketing and Sales Manager employer: ATG Entertainment Limited
As a Deputy Ticketing and Sales Manager at our vibrant venue, you will thrive in a dynamic work culture that prioritises employee development and collaboration. We offer comprehensive training opportunities, a supportive team environment, and the chance to engage with a diverse audience, all while contributing to the success of our ticketing operations. Join us in a role that not only values your input but also encourages creativity and innovation in maximising sales and enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Ticketing and Sales Manager
✨Tip Number 1
Get to know the venue and its offerings inside out! Familiarise yourself with the shows, ticketing processes, and any special packages. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend industry events or even shows at the venue. Chat with staff and other attendees to build connections. You never know who might have a lead on a job or can put in a good word for you!
✨Tip Number 3
Practice your sales pitch! Since the role is all about optimising sales, be ready to demonstrate your selling skills. Role-play scenarios where you sell tickets or memberships to friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy Ticketing and Sales Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales and team management. We want to see how your skills align with the Deputy Ticketing & Sales Manager role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Theatre:Let your enthusiasm for the theatre shine through in your application. We love candidates who are genuinely interested in the arts, so share any experiences or insights that demonstrate your passion for the industry.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ATG Entertainment Limited
✨Know Your Sales Strategies
Familiarise yourself with various sales techniques and strategies that can help optimise ticket sales. Be ready to discuss how you would approach cross-selling theatre tickets and memberships, as well as how you would handle customer inquiries at the Box Office.
✨Show Your Leadership Skills
As a Deputy Ticketing and Sales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on training, performance management, and resolving conflicts.
✨Understand Customer Experience
Be prepared to talk about how you would enhance the customer experience at the venue. Think about specific initiatives or ideas you could implement to ensure customers receive top-notch service, even when you're not on site.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills, especially in a sales-focused environment. Have examples ready where you've creatively solved issues or improved processes, particularly in relation to ticketing and customer service.
