At a Glance
- Tasks: Engage with customers, serve snacks, and ensure a fantastic experience at our venue.
- Company: Join a vibrant team dedicated to creating memorable customer experiences.
- Benefits: Flexible hours, fun work environment, and opportunities for growth.
- Other info: Evening and weekend availability is essential; training provided.
- Why this job: Be part of the action and make every customer's visit unforgettable!
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift. You will work alongside Security and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customer's experience is the best it can be.
This is a varied role which involves working in all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and Merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats. Evening and weekend availability is essential for this role. Please note, your role may involve working with children or vulnerable people.
Key Responsibilities- Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
- Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
- Maintain up-to-date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
- Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
- Know and understand our sales targets and to work to exceed them.
- Ensure the accurate and safe handling of cash and stock in line with company procedures.
- Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
- Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
- Proactively identify tasks which need to be done and take responsibility for completing them.
If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.
Essential Criteria- Understand the impact of the role on the customer experience and its importance to the company.
- Have a great work ethic and care about quality.
- Be observant and focussed on the customer.
- Relate well to others.
- Communicate effectively.
- Be proactive, decisive and get things done.
- Think creatively.
- Have ambition and drive.
- Have a flair for sales.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion.
Customer Experience Team Member employer: ATG Entertainment Limited
As a Customer Experience Team Member, you will thrive in a vibrant and inclusive work environment that prioritises employee growth and development. Our commitment to exceptional customer service is matched by our dedication to fostering a supportive culture where every team member is valued and empowered to contribute. With flexible working hours and opportunities to engage with diverse audiences, this role offers a rewarding experience in a dynamic venue setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with current and upcoming shows, as well as the products on offer. This way, when you chat with customers, you can provide them with all the info they need and make their experience even better.
✨Tip Number 2
Show off your personality! When you greet customers, be warm and engaging. A friendly smile and a genuine welcome can make all the difference in how they feel about their visit.
✨Tip Number 3
Don’t shy away from upselling! If you see a customer eyeing a snack or drink, suggest it! Use your creativity to make recommendations that enhance their experience and help us hit those sales targets.
✨Tip Number 4
Teamwork makes the dream work! Collaborate with your colleagues, whether they’re in security or box office. Keeping communication open ensures we all provide the best service possible and keep everything running smoothly.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you can make our audience feel welcomed and valued, so share any relevant experiences that showcase your ability to engage with customers.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention times when you've gone above and beyond to solve a problem or improve a situation. This shows us you're ready to jump in and help out wherever needed.
Know Your Stuff:Familiarise yourself with our venue and the types of shows we host. Mentioning specific events or products in your application can really impress us and show that you're genuinely interested in being part of our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ATG Entertainment Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Familiarise yourself with current and upcoming shows, as well as the products and services offered. This knowledge will not only impress the interviewers but also show that you understand the importance of providing a great customer experience.
✨Show Off Your People Skills
As a Customer Experience Team Member, you'll be interacting with a variety of people. During the interview, demonstrate your ability to relate well to others. Share examples of how you've successfully engaged with customers in the past, highlighting your communication skills and your proactive approach to problem-solving.
✨Be Ready to Sell Yourself
This role involves sales, so be prepared to discuss your sales experience or any relevant skills. Think of creative ways you've upsold products or enhanced customer experiences in previous roles. Show them you have the ambition and drive to exceed sales targets while keeping customer satisfaction at the forefront.
✨Emphasise Teamwork
Collaboration is key in this role, so be ready to talk about your experience working in teams. Share specific examples of how you've worked with others to achieve common goals, and highlight your ability to take initiative and complete tasks without being prompted. This will show that you're a team player who can contribute positively to the Customer Experience team.
