At a Glance
- Tasks: Manage and grow key client accounts while driving revenue and platform adoption.
- Company: Join a leading tech company focused on innovative marketplace solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with top clients and attend industry events.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a talented, ambitious and commercially minded individual with proven account management and consultative sales experience to take on a key role within the UK I&C marketplaces division.
Working alongside the Head of I&C, you will be responsible for managing and growing revenue across a portfolio of key industrial and commercial clients, while also supporting the acquisition of new clients onto ATG’s platforms.
As a Senior Client Success Manager at ATG, you will play a key role in driving retention, revenue growth and platform adoption across your portfolio.
In addition, you will be responsible for contributing to new business generation by identifying and converting industrial and commercial auctioneers and asset sellers onto ATG’s marketplaces and technology solutions.
You will act as a trusted advisor to clients, helping them maximise the value of ATG’s marketplaces, software and marketing solutions.
The ideal candidate will be comfortable working with stakeholders ranging from C-level executives to operational teams, and experienced in building strong client relationships within a fast-paced technology or marketplace environment.
Key Responsibilities
- Manage and develop strategic relationships with key industrial and commercial auction house clients.
- Grow and retain a portfolio of accounts, driving consistent revenue performance.
- Achieve revenue targets across both existing client growth and new business generation.
- Identify, engage and convert new industrial and commercial clients onto ATG’s platforms and solutions.
- Identify commercial opportunities including upsell, cross-sell and increased platform utilisation.
- Drive revenue by selling and promoting ATG’s digital marketing and marketplace products, ensuring year-on-year growth.
- Drive adoption and sales of ATG’s flagship White Label software.
- Work with clients to develop long-term strategies aligned with their business objectives.
- Analyse client performance and adoption data to identify growth opportunities and mitigate churn risk.
- Lead regular performance reviews, auction analysis and strategic proposals for clients.
- Act as the primary escalation point for key client issues and ensure strong service delivery.
- Support the Head of I&C in strategic client meetings and presentations.
- Conduct Quarterly Business Reviews with key clients, ensuring ATG’s updates are relayed as well as insightful auctioneer data
- Advocate for clients internally while collaborating with Sales, Product, Client Services and Finance teams.
- Share industry insights, ecommerce best practices and product updates to help clients grow their businesses.
- Key Skills
- Proven experience in account management, client success or consultative sales.
- Demonstrated success growing revenue through retention, upsell, cross-sell and new business development.
- Strong commercial and analytical skills with the ability to interpret performance data.
- Experience working within a technology, Saa S, ecommerce or online marketplace business.
- Experience identifying and converting new business opportunities is highly desirable.
- Strong presentation and communication skills with senior stakeholders.
- Ability to build trusted client relationships and influence decision-makers.
- Self‑motivated, proactive and comfortable managing both account growth and new client acquisition.
- Passion for technology and its application in driving business growth.
- Willingness to travel to visit key clients and attend industry events.
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Senior Client Success Manager employer: ATG (Auction Technology Group)
ATG (Auction Technology Group) is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation within the Arts & Antiques and Industrial & Commercial sectors. With a strong emphasis on employee growth, ATG offers comprehensive training and development opportunities, ensuring that team members can thrive in their roles while making a meaningful impact on commercial performance. Located in a vibrant environment, employees benefit from flexible working arrangements that accommodate diverse time zones, making it an attractive place for those seeking rewarding and impactful careers.
Contact Details:
ATG (Auction Technology Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ATG (Auction Technology Group). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ATG (Auction Technology Group) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ATG (Auction Technology Group):Your cover letter is your chance to shine! Tell us why you want to work at ATG (Auction Technology Group) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ATG (Auction Technology Group)!
How to prepare for a job interview at ATG (Auction Technology Group)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
