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- Tasks: Provide top-notch customer service and ensure a secure environment for residents.
- Company: Join a prestigious residential development in the heart of Central London.
- Benefits: Enjoy flexible weekend shifts with opportunities for growth and development.
- Why this job: Be the face of the community, making a real impact on residents' lives.
- Qualifications: Experience in residential or 4-star hotels, with strong communication skills required.
- Other info: Perfect for those who thrive in dynamic, high-pressure environments.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Weekend Concierge role at Ateneu
5 days ago Be among the first 25 applicants
Join to apply for the Weekend Concierge role at Ateneu
Our client is currently seeking an experienced Weekend Day Concierge to join the team at a residential development in Central London.
Shift Pattern: Saturday & Sunday – 06:00am-18:00pm
Main Duties
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident\’s needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents\’ concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In\’s/Move Out\’s.
- Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements
- Experience in Residential or 4* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Food and Beverage Manufacturing
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Weekend Concierge employer: Ateneu
Contact Detail:
Ateneu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Concierge
✨Tip Number 1
Familiarise yourself with the specific residential development where you'll be working. Understanding its unique features and the community it serves will help you engage more effectively with residents and anticipate their needs.
✨Tip Number 2
Practice your customer service skills in high-pressure situations. Role-playing scenarios with friends or family can help you become more comfortable handling complaints and concerns, ensuring you remain calm and professional during your shifts.
✨Tip Number 3
Network with current or former concierges in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when interacting with residents and guests.
✨Tip Number 4
Demonstrate your initiative by preparing a few ideas on how to enhance the resident experience. This could include suggestions for community events or improvements in service delivery, showing that you're proactive and invested in the role.
We think you need these skills to ace Weekend Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in residential or hotel environments. Emphasise any roles where you demonstrated strong communication skills and the ability to multi-task under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that align with the responsibilities of a Weekend Concierge, such as handling guest complaints or maintaining security protocols.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as reliability, immaculate presentation, and strong verbal and written communication skills. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining a secure and professional environment.
How to prepare for a job interview at Ateneu
✨Showcase Your Customer Service Skills
As a Weekend Concierge, delivering excellent customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for residents or guests. This will demonstrate your commitment to providing top-notch service.
✨Demonstrate Proactive Thinking
The role requires anticipating residents' needs. During the interview, discuss situations where you identified potential issues before they arose and how you addressed them. This shows that you can think ahead and act as an ambassador for the company.
✨Highlight Your Multi-tasking Abilities
In a high-pressure environment, being able to multi-task is crucial. Prepare to talk about times when you successfully managed multiple responsibilities simultaneously, especially in previous roles within residential or hotel settings.
✨Emphasise Communication Skills
Strong written and verbal communication skills are essential for this position. Be ready to provide examples of how you've effectively communicated with residents, colleagues, or management, particularly in resolving complaints or concerns.