At a Glance
- Tasks: Manage daily operations, staff, and security for a luxury residential development.
- Company: Prestigious residential development in West London with a focus on excellence.
- Benefits: Competitive salary of £35,000, Monday to Friday schedule, and a vibrant work environment.
- Other info: Opportunity to develop your career in a dynamic and supportive environment.
- Why this job: Lead a dedicated team and enhance residents' living experience in a luxury setting.
- Qualifications: Strong leadership, communication skills, and experience in hospitality or residential management.
The predicted salary is between 28000 - 42000 € per year.
Overview
Ateneu, West London, United Kingdom, is hiring a Head Concierge to work on a residential development. The Head Concierge is responsible for the day-to-day management of the site, its staff, security and services for the benefit of all residents.
Salary: £35,000 per annum
Rota: Monday to Friday, 8am to 6pm
Responsibilities
- Take responsibility for the presentation, cleanliness and safety of all public areas.
- Interact with residents in a courteous, professional and helpful manner at all times.
- Report any breaches of security or damage to the relevant authorities.
- Report repairs and issues raised by residents.
- Arrange rosters/holiday cover.
- Delegate tasks as appropriate to night shift concierge, security staff or cleaners.
- Coordinate training, including health and safety awareness.
- Conduct weekly feedback discussions between the manager and relevant concierge.
- Be aware of and manage all visitors and contractors on site.
- Regularly monitor all access control systems.
- Be fully conversant with site manuals, operating procedures, and operation of communal M&E items; refer omissions to the Property Manager.
- Identify training needs from manuals and liaise with the Head of Facilities.
- Be aware of approved company policy regarding lift emergencies, specifically the release of trapped passengers.
- Make regular backups of access control/IT systems.
Experience / Qualifications
- Strong administration and communication skills (written and oral).
- Proven experience in managing and leading a team.
- Ideal candidates will have previous residential or 4-5* hotel backgrounds, at a similar level.
- Strong attention to detail.
- Excellent customer service and people skills.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
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Head Concierge in Leeds employer: Ateneu
As an employer, we pride ourselves on fostering a supportive and dynamic work environment for our Head Concierge team in West London. With a focus on professional development, we offer comprehensive training and growth opportunities, ensuring that our staff are well-equipped to provide exceptional service to our residents. Our commitment to employee well-being is reflected in our competitive salary and a positive work culture that values teamwork and communication.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in residential developments or hotels. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and team management shine through. Share stories that highlight your attention to detail and how you've handled tricky situations with residents or guests.
✨Tip Number 3
Do your homework! Research the company and its values before your interview. This way, you can tailor your answers to show how your experience aligns with their mission, especially in maintaining safety and cleanliness on site.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Head Concierge in Leeds
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in managing teams and providing top-notch customer service. We want to see how your background aligns with the Head Concierge role, so don’t hold back!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can interact with residents in a courteous and helpful manner, so show us you can do just that!
Attention to Detail is Key:Pay close attention to the details in your application. Make sure there are no typos or errors, as this reflects your strong attention to detail – a must-have for the Head Concierge position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ateneu
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head Concierge. Familiarise yourself with the daily tasks, such as managing staff and ensuring security. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Head Concierge, you'll be interacting with residents regularly. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for someone – this will highlight your people skills.
✨Demonstrate Leadership Experience
Since the role involves managing a team, be ready to discuss your leadership style and experiences. Share instances where you've successfully led a team, delegated tasks, or handled conflicts. This will show that you have the necessary skills to manage staff effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the residential development and its community. Ask about their expectations for the Head Concierge role or how they measure success. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
