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For Companies At a Glance
- Tasks: Support users with tech issues and maintain computer systems.
- Company: Join Atelier Ten, a leader in sustainable design and engineering.
- Benefits: Enjoy flexible hours, private medical insurance, and career growth opportunities.
- Why this job: Be part of an innovative team in a creative office environment.
- Qualifications: Experience in IT support and knowledge of Windows and Microsoft O365 required.
- Other info: Located in Shoreditch, this role offers extensive training and diverse tasks.
The predicted salary is between 30000 - 42000 £ per year.
About Atelier Ten
We’re an innovative multidisciplinary firm of building services engineers, environmental design consultants and lighting designers focused on delivering high-quality, award-winning building services and sustainable design within the built environment sector.
About the role
An opportunity has become available within Atelier Ten for IT Technician to join the London Office. The role of the IT Technician is to support the business by providing technical support to users and maintain the computer systems enabling our teams to carry out their work.
Key accountabilities
• Be responsible for dealing with 2nd line support issues and escalations that come into the helpdesk
• Develop and maintain excellent relationships with customers and offer tailored professional advice
• Highlight improvement areas to the business
• Escalate more complex issues to the relevant teams
• Using the ticketing system to log, work and resolve requests
• Support users with computer equipment and other devices
• Configuration of user equipment
• Onsite support for A/V equipment
• Deal with the tech duties for on and offboarding staff
• Manage the inventory for all tech equipment
• Ad hoc IT support/project duties
Qualifications and skills
• Experience within a similar position in IT support
• Knowledge of Windows desktop and server operating system, Active Directory and Azure Directory, network and security, Microsoft O365, Office365
• Experience improving IT processes
What we offer
• A competitive salary
• Benefits including private medical insurance and flexible working hours
• Collegiate office environment in Shoreditch
• Excellent opportunities for career growth
• Extensive training opportunities
• Broad variety in the work on offer
Interested?
All applications must be submitted online. To apply, click on the “Apply Now” link below and follow the prompts.
Information Technology Technician employer: Atelier Ten
Contact Detail:
Atelier Ten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows desktop and server operating systems, Active Directory, and Microsoft O365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in providing 2nd line support or dealing with escalations. Be ready to discuss specific examples of how you've successfully resolved complex IT issues in the past during your interview.
✨Tip Number 3
Demonstrate your ability to build strong relationships with users by preparing examples of how you've provided tailored support in previous roles. This will show that you understand the importance of customer service in an IT support position.
✨Tip Number 4
Research Atelier Ten's projects and values to align your answers with their focus on sustainable design and innovation. Showing that you share their vision can make a positive impression during the interview process.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Technician role at Atelier Ten. Familiarize yourself with the key accountabilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support, particularly with Windows operating systems, Active Directory, and Microsoft O365. Provide specific examples of how you've handled 2nd line support issues or improved IT processes in previous roles.
Showcase Soft Skills: Atelier Ten values excellent customer relationships and tailored professional advice. Make sure to highlight your communication skills and any experience you have in building strong relationships with users or clients.
Follow Application Instructions: Ensure that you submit your application online as specified in the job description. Click on the 'Apply Now' link and follow the prompts carefully to avoid any issues with your submission.
How to prepare for a job interview at Atelier Ten
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop and server operating systems, Active Directory, Azure Directory, and Microsoft O365. Highlight specific examples of how you've used these technologies in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you handle 2nd line support issues. Prepare a few scenarios where you successfully resolved technical problems, emphasizing your analytical skills and ability to escalate when necessary.
✨Emphasize Customer Relationship Management
Since the role involves developing excellent relationships with customers, think of examples where you provided tailored advice or support. Show that you understand the importance of communication and customer service in IT.
✨Discuss Process Improvement Experience
Be ready to talk about any past experiences where you identified areas for improvement in IT processes. This could include streamlining ticketing systems or enhancing user support protocols, showcasing your proactive approach.
