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For Companies At a Glance
- Tasks: Support users with tech issues and maintain computer systems.
- Company: Atelier Ten is a leading firm in sustainable design and engineering.
- Benefits: Enjoy flexible hours, private medical insurance, and career growth opportunities.
- Why this job: Join a collaborative team in a creative environment and make a real impact.
- Qualifications: Experience in IT support and knowledge of Windows OS and Microsoft O365 required.
- Other info: Work in a vibrant Shoreditch office with extensive training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Atelier Ten
We’re an innovative multidisciplinary firm of building services engineers, environmental design consultants and lighting designers focused on delivering high-quality, award-winning building services and sustainable design within the built environment sector.
About the role
An opportunity has become available within Atelier Ten for IT Technician to join the London Office. The role of the IT Technician is to support the business by providing technical support to users and maintain the computer systems enabling our teams to carry out their work.
Key accountabilities
• Be responsible for dealing with 2nd line support issues and escalations that come into the helpdesk
• Develop and maintain excellent relationships with customers and offer tailored professional advice
• Highlight improvement areas to the business
• Escalate more complex issues to the relevant teams
• Using the ticketing system to log, work and resolve requests
• Support users with computer equipment and other devices
• Configuration of user equipment
• Onsite support for A/V equipment
• Deal with the tech duties for on and offboarding staff
• Manage the inventory for all tech equipment
• Ad hoc IT support/project duties
Qualifications and skills
• Experience within a similar position in IT support
• Knowledge of Windows desktop and server operating system, Active Directory and Azure Directory, network and security, Microsoft O365, Office365
• Experience improving IT processes
What we offer
• A competitive salary
• Benefits including private medical insurance and flexible working hours
• Collegiate office environment in Shoreditch
• Excellent opportunities for career growth
• Extensive training opportunities
• Broad variety in the work on offer
Interested?
All applications must be submitted online. To apply, click on the \”Apply Now\” link below and follow the prompts.
Information Technology Technician employer: Atelier Ten
Contact Detail:
Atelier Ten Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows desktop and server operating systems, Active Directory, and Microsoft O365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have with 2nd line support issues and customer service. Be prepared to discuss specific examples of how you've successfully resolved technical problems and improved IT processes in your past roles.
✨Tip Number 3
Showcase your ability to build strong relationships with users. Think of ways you can demonstrate your communication skills and your approach to providing tailored professional advice during the interview process.
✨Tip Number 4
Research Atelier Ten's projects and values to understand their focus on sustainable design and innovation. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Technician position at Atelier Ten. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support, particularly with 2nd line support issues, Windows operating systems, and any relevant tools like Active Directory and Microsoft O365. Use specific examples to demonstrate your skills.
Showcase Soft Skills: Since the role involves developing relationships with customers and providing tailored advice, make sure to highlight your communication skills and ability to work collaboratively. Mention any experiences where you've successfully supported users or improved processes.
Follow Application Instructions: Ensure that you submit your application online as specified. Double-check that all required documents are included and formatted correctly before hitting 'submit'.
How to prepare for a job interview at Atelier Ten
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop and server operating systems, Active Directory, and Azure Directory. Highlight specific examples where you've successfully resolved technical issues or improved IT processes.
✨Demonstrate Customer Service Abilities
Since the role involves dealing with 2nd line support and maintaining relationships with users, be ready to share instances where you provided excellent customer service. Tailor your responses to show how you can offer professional advice and support.
✨Discuss Problem-Solving Strategies
Prepare to talk about how you approach complex technical issues. Discuss your experience with ticketing systems and how you prioritize and escalate problems effectively to ensure timely resolutions.
✨Express Interest in Continuous Learning
Atelier Ten values career growth and training opportunities. Share your enthusiasm for learning new technologies and improving your skills, and mention any relevant certifications or courses you are pursuing.
