At a Glance
- Tasks: Manage customer enquiries and coordinate with print partners to resolve issues.
- Company: Atelier Printworks, a creative online brand in wall art.
- Benefits: £17/hr, hybrid work, friendly workspace, and full training provided.
- Other info: Enjoy a dog-friendly workspace and great career growth opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills in a creative environment.
- Qualifications: Computer literate, organised, and a fast learner; ecommerce experience is a plus.
The predicted salary is between 17 - 17 £ per hour.
Part-time | 5 days | 20hrs/week | £17/hr | Edinburgh (Newhaven) (Hybrid) We're Atelier Printworks an online brand specialising in long-format wall art.
We're based in a nice creative workspace on Newhaven Road and we're looking for a Digital Customer Service Assistant to join our team.
The role You'll be the bridge between our customers and our print partners - making sure orders get resolved quickly, professionally, and with minimal friction.
Most of your day will be managing inbound enquiries via email (and occasionally phone) using our customer service platform Gorgias, with a lot of your time spent coordinating between customers and our fulfilment partners when issues arise.
You'll also be working regularly in Shopify and Etsy - looking up orders, checking statuses, and actioning updates.
Previous experience with ecommerce platforms is a bonus, though full training will be provided.
Day to day you'll be: Handling customer enquiries mainly across email Liaising with print and fulfilment partners to resolve production and delivery issues Working across Shopify and Etsy to manage and update orders Keeping customers informed with clear, friendly communication throughout What we need from you: You must be computer literate, logical and organised.
A lot of the work involves following threads across multiple platforms, spotting problems before they elevate, and communicating clearly between parties.
If you find systems satisfying rather than stressful, you'll fit right in.
Experience in ecommerce or online retail customer service is a real advantage, though not essential if you're a fast learner with the right mindset.
The details: 20 hours/week, Monday–Friday (4 hours/day) Hybrid — 3 days in our Newhaven Road office, 2 days from home Based within a friendly, creative shared workspace (bonus if you like dogs) #J-18808-Ljbffr
Digital Customer Service Assistant in Edinburgh employer: Ateliér Printworks
At Atelier Printworks, we pride ourselves on being an excellent employer by fostering a supportive and creative work environment in our Newhaven Road office. As a Digital Customer Service Assistant, you'll enjoy flexible hybrid working arrangements, competitive pay, and the opportunity to grow your skills in ecommerce while collaborating with a friendly team that values clear communication and problem-solving. Join us to be part of a dynamic brand that not only values its employees but also encourages personal and professional development in a vibrant setting.
