At a Glance
- Tasks: Manage customer enquiries and coordinate with print partners to resolve issues.
- Company: Atelier Printworks, a creative online brand in Edinburgh.
- Benefits: £17/hr, hybrid work, friendly workspace, and full training provided.
- Other info: Enjoy a dog-friendly workspace and great career development opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills in a creative environment.
- Qualifications: Computer literate, organised, and a fast learner; ecommerce experience is a plus.
The predicted salary is between 17 - 17 £ per hour.
We're Atelier Printworks, an online brand specialising in long-format wall art. We're based in a nice creative workspace on Newhaven Road and we're looking for a Digital Customer Service Assistant to join our team.
The role involves being the bridge between our customers and our print partners, ensuring orders are resolved quickly, professionally, and with minimal friction. Most of your day will be managing inbound enquiries via email (and occasionally phone) using our customer service platform Gorgias, while coordinating between customers and our fulfilment partners when issues arise. You'll also work regularly in Shopify and Etsy, looking up orders, checking statuses, and actioning updates.
Day to day you'll be:
- Handling customer enquiries mainly across email
- Liaising with print and fulfilment partners to resolve production and delivery issues
- Working across Shopify and Etsy to manage and update orders
- Keeping customers informed with clear, friendly communication throughout
What we need from you:
You must be computer literate, logical, and organised. A lot of the work involves following threads across multiple platforms, spotting problems before they elevate, and communicating clearly between parties. If you find systems satisfying rather than stressful, you'll fit right in. Experience in ecommerce or online retail customer service is a real advantage, though not essential if you're a fast learner with the right mindset.
The details:
- 20 hours/week, Monday–Friday (4 hours/day)
- Hybrid — 3 days in our Newhaven Road office, 2 days from home
- Based within a friendly, creative shared workspace (bonus if you like dogs)
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Service Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ateliér Printworks and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ateliér Printworks and let us see your personality shine through!
We think you need these skills to ace Digital Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ateliér Printworks.
Get Familiar with Our Brand:Before applying, take some time to learn about Ateliér Printworks and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ateliér Printworks
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ateliér Printworks.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ateliér Printworks will surely appreciate.
