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- Tasks: Provide top-notch support as a Cloud Support Technician and manage service desk tickets.
- Company: Join Atech, a leading Microsoft Partner with a collaborative team culture.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers and enhancing their tech experience.
- Qualifications: Experience with Microsoft 365, Azure, and customer support skills are essential.
- Other info: Dynamic work environment with a focus on learning and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.
In addition, you will:
- Monitor and manage security and backup alerts to maintain system integrity
- Assess and triage tickets, prioritising incidents for timely resolution
- Identify recurring issues and proactively flag potential problems for investigation
- Implement minor, standard changes to support customer environments
- Collaborate in team meetings and contribute ideas for process improvements
- Build strong customer relationships, ensuring clear communication and high satisfaction
We want to hear from you if you:
- Have experience with Microsoft 365 and a good understanding of Azure and Intune
- Are comfortable with Windows Server and Active Directory
- Have worked in a customer support or service desk role
- Can manage and prioritize workload effectively
- Communicate clearly and confidently, both in writing and verbally
- Are familiar with ITSM tools and eager to learn new technologies
(Bonus points for experience in MSP environments, ITIL practices, or Microsoft certifications, but not essential.)
Salary: £Depending on Experience + Benefits
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Cloud Technician in Swindon employer: Atech Cloud
Contact Detail:
Atech Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician in Swindon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to do mock interviews with you, focusing on common questions for Cloud Technicians. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or any relevant tech, make sure to highlight that in conversations. Share examples of how you've solved problems or improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, just drop us a line at careers@iomart.com – we’re here to help!
We think you need these skills to ace Cloud Technician in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and customer support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Cloud Technician role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Atech Cloud
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Support Skills
Since you'll be the first point of contact for customers, prepare examples of how you've handled customer queries or issues in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified recurring issues and implemented solutions. Be ready to discuss how you prioritise tasks and manage service desk tickets effectively.
✨Engage in Team Collaboration
Be prepared to talk about your experience working in a team environment. Share ideas on how you’ve contributed to process improvements in previous roles, as collaboration is key in this position.
