At a Glance
- Tasks: Provide top-notch technical support and troubleshoot across Microsoft Azure and Office 365.
- Company: Join Atech, a leading Microsoft Partner with a focus on managed services.
- Benefits: Enjoy competitive salary, remote work, and extensive health benefits.
- Other info: Access unlimited LinkedIn Learning and dedicated training days for your professional growth.
- Why this job: Make a real impact while mentoring others in a fast-paced tech environment.
- Qualifications: Experience in managed services and strong knowledge of Microsoft Azure and Office 365 required.
The predicted salary is between 40000 - 50000 £ per year.
As a Senior Cloud Technician, you’ll be the first point of contact for technical support within our managed services team, handling second‑line support tickets and ensuring high‑quality service delivery. While the role is primarily remote, you’ll also provide regular onsite support to customers, building strong relationships and delivering hands‑on technical expertise when needed.
You’ll work across Microsoft Azure and Office 365 environments, troubleshooting incidents and contributing to automation and process improvements. You’ll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling.
We want to hear from you if you:
- Have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365.
- Are confident handling second‑line support tickets and troubleshooting across Windows and Apple OS.
- Are familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender.
- Are passionate about mentoring others and improving service processes.
- Are organised, customer‑focused, and thrive in a fast‑paced technical environment.
- Hold or are working towards Microsoft certifications such as AZ‑104, AZ‑140, or SC‑900.
What’s in it for you:
- Salary: £Depending on experience + benefits
- Primarily remote role with regular onsite support as required
- Clear progression opportunities with genuine investment in your development
- 4× salary life assurance for added peace of mind
- Extended family‑friendly benefits, including enhanced maternity, paternity and adoption leave
- 33 days’ leave, including 25 days’ holiday, public holidays and a birthday day
- Flexible benefits platform, including Cycle to Work, Tech Scheme, plus retail and gym discounts
- Health & wellbeing support, with Health and Dental Cash Plans, Critical Illness cover and access to our Employee Assistance Programme, including free counselling
- Strong learning & development focus, with unlimited access to LinkedIn Learning and 12 days’ dedicated training per year
Atech, part of the Iomart Group, is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts aligns with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service, Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop, Managed Security and SOC with Microsoft Defender, Sentinel.
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Senior Cloud Technician in Marlow employer: Atech Cloud
Atech, part of the Iomart Group, is an exceptional employer that prioritises employee growth and well-being. With a strong focus on professional development, including unlimited access to LinkedIn Learning and dedicated training days, employees are empowered to advance their careers in a supportive, flexible work environment. The company also offers generous family-friendly benefits, health support, and a commitment to maintaining a positive work culture, making it an ideal place for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Technician in Marlow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atech Cloud values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atech Cloud might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atech Cloud!
✨Direct Apply to Atech Cloud
Let's not forget to apply directly through the Atech Cloud website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Cloud Technician in Marlow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atech Cloud.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atech Cloud. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atech Cloud
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
