At a Glance
- Tasks: Lead Microsoft CSP operations, ensuring seamless customer experiences and driving continuous improvement.
- Company: Join Iomart Group, a top Microsoft Partner delivering innovative managed services.
- Benefits: Attractive package with opportunities for professional growth and development.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Make a real impact in cloud operations while leading a high-performing team.
- Qualifications: Experience in Microsoft CSP, SaaS licensing, and team leadership required.
The predicted salary is between 40500 - 49500 £ per year.
What you'll be doing
We're looking for an experienced Microsoft Licensing Operations Manager to lead the day-to-day operations of our Microsoft Direct CSP programme, ensuring a seamless experience for customers, partners and internal teams.
This role will pay a key part in driving the success of our Microsoft Cloud Solution Provider (CSP) business.
In this role, you'll oversee licensing operations, billing, renewals, compliance and customer support, while leading a specialist team and driving continuous improvement across our CSP platform.
- Leading the operational delivery of the Microsoft CSP business
- Managing licensing, provisioning, billing and customer lifecycle activities
- Own the CSP renewals process throughout the year, particularly through renewal season (Jan-Mar), and driving into sales to act upon
- Owning Microsoft Partner Center operations and ensuring compliance with CSP requirements
- Working closely with Sales, Finance and Service teams to support growth and operational excellence
- Acting as the escalation point for customer and Microsoft licensing issues
- Driving process improvements, automation and operational efficiencies
- Leading, coaching and developing a high-performing CSP Operations team
- Supporting customer retention and identifying opportunities for growth within the existing client base
We want to hear from you if you
- Have strong experience in Microsoft CSP, Saa S licensing or cloud operations, including Partner Center and the Microsoft CSP programme.
- Understand subscription lifecycle management, including provisioning, billing, renewals and customer administration.
- Have experience leading and developing teams, with excellent attention to detail and a focus on operational excellence.
- Can build strong relationships across Sales, Finance, Service Delivery and Microsoft.
- Take ownership, solve problems at their source and continuously look for ways to improve processes and automation.
- Balance commercial awareness with operational accuracy, ensuring customers receive a seamless experience.
- Communicate complex licensing concepts in a clear, straightforward way.
- Ideally have experience within a Microsoft-focused MSP or CSP environment and are familiar with Microsoft partner compliance requirements.
We're committed to creating a diverse and inclusive workplace.
We also recognise your experience may not be perfectly aligned to all the criteria in the job ad.
If you like the sound of this role, even if you don't meet all the criteria, we encourage you to apply.
You might just be the right fit for this or other roles.
What's in it for me?
Attractive Package
Who you'll be doing it for
Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services.
Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.
- Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
We're an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
#J-18808-Ljbffr
Microsoft Licensing Operations Manager in Marlow employer: Atech Cloud
Atech, part of the Iomart Group, is an exceptional employer that prioritises employee growth and development, offering supported training to help you excel in your role as a Cloud Technician. With a flexible and hybrid working environment based in London/Swindon, employees enjoy unique benefits such as a day off on their birthday, additional leave for every year of service, and a comprehensive Flexible Benefits scheme. Join a collaborative team of Microsoft experts dedicated to delivering outstanding service while fostering a culture of innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Licensing Operations Manager in Marlow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atech Cloud values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atech Cloud might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atech Cloud!
✨Direct Apply to Atech Cloud
Let's not forget to apply directly through the Atech Cloud website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Microsoft Licensing Operations Manager in Marlow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atech Cloud.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atech Cloud. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atech Cloud
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
