At a Glance
- Tasks: Support developers and troubleshoot complex integrations in a fast-paced tech environment.
- Company: Join Atcore, a leading travel technology provider with 40 years of innovation.
- Benefits: Enjoy competitive salary, hybrid work model, and comprehensive benefits including healthcare and pension.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by supporting technology that powers millions of travel experiences globally.
- Qualifications: Experience with data formats, IIS, software testing, and basic SQL queries required.
The predicted salary is between 30000 - 40000 £ per year.
Atcore, part of Travelsoft, is a global travel technology provider, with an unrivalled reputation for innovation and partnership spanning our 40 year history. ATCOM, our market leading reservation and distribution platform, powers business transformation for the global brands we partner, delivering increased profitability through operational efficiencies and optimal customer experience.
We have an exciting opportunity for a Technical Support Analyst to join our Technical Solutions team, supporting complex integrations and applications within a fast-paced, data-driven environment.
Responsibilities
- Support developers by clarifying and reviewing task requirements, reproducing issues, and providing technical context from support investigations.
- Investigate incidents and defects: triage, gather logs and evidence, identify root cause where possible, and raise/track tickets through to resolution.
- Test and QA modifications and fixes, including regression checks, validation against requirements, and verification in the relevant environments.
- Deploy and configure software and application servers, including environment setup, configuration changes, and post-deployment smoke checks.
Qualifications
- Experience working with common data formats such as XML, JSON, CSV and plain text (TXT).
- Experience administering and troubleshooting IIS (Internet Information Services), including websites, applications and application pools.
- Experience with software deployments, release management and configuration (including environment setup and post-deployment checks).
- Experience with software testing/QA and working with application and IIS log files to diagnose issues.
- Experience using fault logging/issue tracking tools (e.g., Jira, Azure DevOps, or similar).
- Strong working knowledge of Microsoft Windows and server administration fundamentals.
- Confidence using file searching and log analysis tools (built-in Windows tools and/or third-party utilities).
- Understanding of relational databases (e.g., Oracle, SQL Server), including writing and running basic SQL queries.
- Understanding of caching and search technologies (e.g., Elasticsearch, Redis) would be an advantage.
- Good understanding of APIs and web services (REST/SOAP) and how integrated systems exchange data.
- Working knowledge of one or more programming languages (e.g., C#, Java, Python, or similar).
Working Model and Location
We have adopted a hybrid model, where full-time employees are typically required to come into the office three days per week, with more time in-office during onboarding. In addition to a competitive salary, we offer a wide range of benefits including employer-matched pension, travel insurance, healthcare schemes, life insurance, and more. We pride ourselves on retaining and developing our people, with a uniquely low employee turnover rate of around 5% and most employees having been with us for over 10 years. Based in Slough, UK, Atcore employs around 250 people with an unrivalled combination of industry and technical expertise. Join us in supporting technology that powers millions of travel experiences worldwide.
Please note, we will only consider applicants who are eligible to work in the UK and willing to commute to our Slough office regularly.
Technical Support Analyst in Slough employer: Atcore
Atcore, part of Travelsoft, is an exceptional employer that fosters a collaborative and innovative work culture in Slough, UK. With a strong focus on employee development and a remarkably low turnover rate, we offer a range of benefits including a competitive salary, employer-matched pension, and comprehensive healthcare schemes. Join our dedicated team and be part of a company that powers millions of travel experiences while supporting your professional growth in a dynamic, hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at Atcore. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by diving deep into the tech stack mentioned in the job description. Brush up on your knowledge of XML, JSON, and IIS, and be ready to discuss how you’ve tackled similar challenges in the past.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to walk through how you would approach troubleshooting a technical issue, as this is key for a Technical Support Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Atcore.
We think you need these skills to ace Technical Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight relevant experience with data formats, software deployments, and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention your experience with IIS, SQL, and any programming languages you know. We’re keen to see how you can contribute to our fast-paced environment!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to fill out all the necessary details without missing anything. Let’s get your application rolling!
How to prepare for a job interview at Atcore
✨Know Your Tech Inside Out
As a Technical Support Analyst, you'll need to be familiar with data formats like XML, JSON, and CSV. Brush up on your knowledge of IIS and how to troubleshoot it. Make sure you can discuss your experience with software deployments and testing confidently.
✨Showcase Your Problem-Solving Skills
Be prepared to talk about specific incidents you've triaged or resolved in the past. Use examples that highlight your ability to identify root causes and track issues through to resolution. This will demonstrate your analytical skills and attention to detail.
✨Familiarise Yourself with Tools
Get comfortable with issue tracking tools like Jira or Azure DevOps. If you have experience with log analysis tools, be ready to discuss how you've used them to diagnose issues. This shows you're proactive and know how to leverage technology effectively.
✨Understand APIs and Databases
Make sure you can explain how APIs and web services work, especially REST and SOAP. If you have experience writing SQL queries, be ready to share some examples. This knowledge is crucial for understanding how integrated systems exchange data.
