Job Description
As Hire Desk Coordinator, you'll:
- Manage daily operations for the hire desk
- Coordinate booking requests, processing hires, and returns
- Communicate with rental customers and internal teams for scheduling
- Maintain accurate rental documentation (orders, agreements, returns)
- Monitor stock levels and report equipment availability or maintenance needs
- Work with technical teams to ensure equipment is service-ready
- Provide outstanding customer service and respond promptly to enquiries
- Implement hire desk procedures and workflows
Key Responsibilities
- Booking & Coordination
- Handle hire requests, confirm availability, update schedules.
- Documentation & Administration
- Prepare hire contracts, issue invoices, log returns and damage reports.
- Inventory Tracking
- Update our hire system, flag low stock, assist equipment procurement.
- Customer Engagement
- Serve as the point of contact for customers, managing enquiries and issues.
- Cross‑Team Collaboration
- Coordinate with logistics, technical, and projects departments.
- Continuous Improvement
- Assist in refining processes to boost desk efficiency and service quality.
Essential Skills & Experience
- Prior experience in hire desk, equipment rental, or event logistics
- Strong administrative capability: order processing, documentation management
- Excellent organisational skills with acute attention to detail
- Confident communicator, comfortable liaising with customers and multiple departments
- Process-oriented mindset; adept at implementing structure
- Proficient in MS Office, experience with rental or inventory systems is a bonus
Desired Attributes
- Either technical or industry background in AV, events, or equipment hire
- Able to multitask and prioritise in a busy, deadline-driven environment
- Customer-centric and solutions-focused
- Team player with good initiative and ownership
- Flexible to accommodate periods of peak workload
Qualifications
- Ideally 2+ years in hire desk, equipment rental, events, or logistic administration
- A Level or equivalent; degree-level qualifications are welcomed but not essential
Remuneration & Benefits
- Salary aligned with experience
- Benefits will include pension, holiday entitlement, employee events, training & development opportunities
Hours & Reporting
- Full-time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns
- Reports to Hire Desk Manager for the branch
Why Join ATC?
- Be part of a specialist AV team with a reputation for excellence
- Work in a well‑run, safety‑focused, and accredited environment (ISO 9001)
- Collaborative and fast-paced setting with significant growth opportunities
Job Type:
Full-time
Pay:
£28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On‑site parking
- Sick pay
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- London TW14 0RD (preferred)
Work Location:
- In person
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