At a Glance
- Tasks: Manage hire desk operations, coordinate bookings, and ensure outstanding customer service.
- Company: Join ATC, a leading AV and event production specialist in the UK.
- Benefits: Enjoy competitive salary, pension, training opportunities, and fun company events.
- Other info: Flexible hours with opportunities for growth in a safety-focused workplace.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Experience in hire desk or event logistics, strong admin skills, and great communication.
The predicted salary is between 30000 - 40000 € per year.
Company Overview: ATC is one of the UK’s leading audio-visual and event production specialists, offering dry hire, projection, LED walls, sound, and lighting services. With ISO 9001 accreditation and decades of experience, both our London & Midlands branches pride themselves on technical excellence and a customer‑focused approach.
As Hire Desk Coordinator, you'll:
- Manage daily operations for the hire desk
- Coordinate booking requests, processing hires, and returns
- Communicate with rental customers and internal teams for scheduling
- Maintain accurate rental documentation (orders, agreements, returns)
- Monitor stock levels and report equipment availability or maintenance needs
- Work with technical teams to ensure equipment is service-ready
- Provide outstanding customer service and respond promptly to enquiries
- Implement hire desk procedures and workflows
Key Responsibilities:
- Booking & Coordination: Handle hire requests, confirm availability, update schedules.
- Documentation & Administration: Prepare hire contracts, issue invoices, log returns and damage reports.
- Inventory Tracking: Update our hire system, flag low stock, assist equipment procurement.
- Customer Engagement: Serve as the point of contact for customers, managing enquiries and issues.
- Cross‑Team Collaboration: Coordinate with logistics, technical, and projects departments.
- Continuous Improvement: Assist in refining processes to boost desk efficiency and service quality.
Essential Skills & Experience:
- Prior experience in hire desk, equipment rental, or event logistics
- Strong administrative capability: order processing, documentation management
- Excellent organisational skills with acute attention to detail
- Confident communicator, comfortable liaising with customers and multiple departments
- Process-oriented mindset; adept at implementing structure
- Proficient in MS Office, experience with rental or inventory systems is a bonus
Desired Attributes:
- Either technical or industry background in AV, events, or equipment hire
- Able to multitask and prioritise in a busy, deadline-driven environment
- Customer-centric and solutions-focused
- Team player with good initiative and ownership
- Flexible to accommodate periods of peak workload
Qualifications:
- Ideally 2+ years in hire desk, equipment rental, events, or logistic administration
- A Level or equivalent; degree-level qualifications are welcomed but not essential
Remuneration & Benefits:
- Salary aligned with experience
- Benefits will include pension, holiday entitlement, employee events, training & development opportunities
Hours & Reporting:
- Full-time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns
- Reports to Hire Desk Manager for the branch
Why Join ATC?
- Be part of a specialist AV team with a reputation for excellence
- Work in a well‑run, safety‑focused, and accredited environment (ISO 9001)
- Collaborative and fast-paced setting with significant growth opportunities
Job Type: Full-time
Benefits: Casual dress, Company events, Company pension, Free parking, On-site parking, Sick pay
Location: London TW14 0RD
Work Location: In person
Hire Coordinator in London employer: ATC
ATC is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a Hire Coordinator. With a strong focus on employee development, competitive benefits including a pension scheme and training opportunities, and a collaborative culture that values safety and excellence, ATC provides a rewarding career path in the audio-visual and event production industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the AV and events industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ATC and understanding their services. Be ready to discuss how your skills in hire desk coordination can contribute to their customer-focused approach. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Hire Desk Coordinator, you'll need to liaise with customers and internal teams. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ATC team.
We think you need these skills to ace Hire Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hire desk or event logistics, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hire Desk Coordinator role. Mention your customer service experience and how you can contribute to our team at ATC.
Showcase Your Communication Skills:Since this role involves liaising with customers and various teams, make sure to demonstrate your confident communication style. Use clear and concise language in your application to reflect this skill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ATC
✨Know the Company Inside Out
Before your interview, make sure you research ATC thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Hire Desk Coordinator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed bookings or coordinated events. Be ready to discuss how you handle multiple tasks under pressure.
✨Communicate Clearly and Confidently
Since the role involves liaising with customers and various teams, practice clear and confident communication. Think about how you can convey complex information simply and effectively. Role-playing with a friend can help you refine this skill.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare scenarios where you've dealt with difficult customers or resolved logistical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
