At a Glance
- Tasks: Manage hire desk operations, coordinate bookings, and ensure outstanding customer service.
- Company: Join ATC, a leading AV and event production specialist in the UK.
- Benefits: Enjoy a competitive salary, pension, holiday entitlement, and training opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team and grow your career in the exciting AV industry.
- Qualifications: Experience in AV, events, or equipment hire is preferred but not essential.
The predicted salary is between 30000 - 40000 € per year.
ATC is one of the UK’s leading audio‑visual and event production specialists, offering dry hire, projection, LED walls, sound, and lighting services. With ISO 9001 accreditation and decades of experience, our London and Midlands branches pride themselves on technical excellence and a customer‑focused approach.
As Hire Desk Coordinator, you will:
- Manage daily operations for the hire desk
- Coordinate booking requests, process hires and returns
- Communicate with rental customers and internal teams for scheduling
- Maintain accurate rental documentation such as orders, agreements and returns
- Monitor stock levels and report equipment availability or maintenance needs
- Work with technical teams to ensure equipment is service‑ready
- Provide outstanding customer service and respond promptly to enquiries
- Implement hire desk procedures and workflows
Key Responsibilities
- Booking & Coordination – prepare hire contracts, issue invoices, log returns and damage reports
- Documentation & Administration – order processing, documentation management
- Inventory Tracking – update hire system, flag low stock, assist procurement, serve as point of contact for customers, coordinate with logistics, technical and projects departments, refine processes to boost efficiency and service quality
Desired Attributes
- Background in AV, events, or equipment hire
- Ability to multitask and prioritise in a busy, deadline‑driven environment
- Customer‑centric and solutions‑focused
- Team player with initiative and ownership
- Flexibility to accommodate periods of peak workload
Qualifications
- Ideally 2+ years experience in hire desk, equipment rental, events or logistics administration
- A Level or equivalent; degree‑level qualifications welcomed but not essential
Salary aligned with experience. Benefits include pension, holiday entitlement, employee events, training and development opportunities. Full‑time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns. Reports to Hire Desk Manager for the branch.
Why Join ATC?
Be part of a specialist AV team with a reputation for excellence. Collaborative and fast‑paced setting with significant growth opportunities.
Hire Coordinator employer: ATC
ATC is an exceptional employer, offering a dynamic and collaborative work environment where employees can thrive in the fast-paced audio-visual and event production industry. With a strong focus on employee development, competitive benefits including pension and holiday entitlement, and the opportunity to be part of a specialist team renowned for technical excellence, ATC provides a rewarding career path for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the AV and events industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ATC and understanding their services. Show them you’re not just another candidate; demonstrate your passion for audio-visual production and how you can contribute to their customer-focused approach.
✨Tip Number 3
Practice your communication skills! As a Hire Desk Coordinator, you'll need to juggle multiple tasks and keep customers happy. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ATC team.
We think you need these skills to ace Hire Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in AV, events, or equipment hire. We want to see how your background aligns with the role of Hire Desk Coordinator!
Show Off Your Customer Service Skills:Since this role is all about outstanding customer service, share specific examples of how you've gone above and beyond for customers in the past. We love a good story that showcases your solutions-focused approach!
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and efficiency, just like we aim to provide in our services!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ATC
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual equipment and event production. Familiarise yourself with common terms and processes related to hire desk operations, as this will show your passion for the industry and help you connect with the interviewers.
✨Show Off Your Multitasking Skills
Since the role requires juggling multiple tasks, prepare examples from your past experiences where you successfully managed several responsibilities at once. This could be anything from coordinating events to handling customer inquiries while keeping track of inventory.
✨Customer Service is Key
ATC values a customer-centric approach, so be ready to discuss how you've provided outstanding service in previous roles. Think of specific situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Be Ready to Discuss Procedures
Familiarise yourself with standard hire desk procedures and workflows. Be prepared to talk about how you would implement or improve these processes, as well as any ideas you have for boosting efficiency and service quality in a busy environment.
